HR Advisor

Portfolio Group; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading HR & Employment Law services client is searching for an HR Advisor to provide comprehensive HR and Employment Law support. This entry-level role offers the opportunity to work with a diverse client base, gaining invaluable experience while furthering your qualifications. As part of a recognized best workplace, you'll receive thorough training and potential career progression.

Benefits

Excellent training program

Career progression opportunities

Opportunity to earn additional income

Qualifications

• Good employment law knowledge, gained through studies or work experience.
• CIPD qualification or equivalent workplace experience is desirable.
• Experience in a KPI/target-driven environment is highly desirable.

Responsibilities

• Provide reliable HR advice over the phone to clients.
• Support clients with quality advice to ensure efficient solutions.
• Review client documentation while considering their internal terms.

Skills

Good employment law knowledge

Excellent communication skills

Organizational skills

Education

CIPD qualification or equivalent

Job description

Portfolio is proud to exclusively represent our award-winning, multinational HR & Employment Law services client in their search for a HR Advisor to join their team. This unique HR Advisory role is open to HR professionals at any level, offering invaluable experience advising on a wide range of HR processes, procedures, and Employment Law for over 30,000 clients across various sectors. There is also an opportunity to earn additional income and follow a clear career progression pathway.

The HR Advisor will be responsible for providing reliable, commercially focused HR and Employment Law advice over the phone to clients on all HR matters, from general to complex queries. The role includes participation in an excellent training program and potential to obtain a part post-graduate qualification.

If you hold a HR qualification, have some experience in HR or are studying CIPD independently, and are looking for an entry point into the industry, this could be a great opportunity to expand your knowledge and skills. Join an award-winning organization recognized as one of the ‘Best Places to Work’.

The HR Advisor will also be responsible for:

1. Supporting clients with quality advice in a productive manner to provide efficient, solution-based guidance via email or call, depending on client preference. This will primarily involve call advice.
2. Handling calls from clients with HR issues or queries, including absence management, grievances, disciplinaries, etc.
3. Providing clients with supporting information and documentation to help implement the advice or solutions offered.
4. Using your HR and employment law expertise to develop clear, tailored responses for clients.
5. Reviewing client documentation and providing advice while considering their internal terms and conditions.
6. Ensuring all advice requests are handled within the relevant Service Level Agreement (SLA).

To be considered for this role, you must have:

1. Good employment law knowledge, gained through studies or work experience.
2. CIPD qualification or equivalent workplace experience is desirable.
3. Experience working in a KPI/target-driven environment, ideally in a shared service center, is highly desirable.
4. The ability to manage multiple tasks and prioritize effectively.
5. Be an organized self-starter.
6. The ability to work under pressure in a fast-paced, performance-driven environment.
7. Excellent communication skills.