HR Advisor

Sureserve; Liverpool; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading energy services company is looking for an HR Advisor in Liverpool to support employee lifecycle processes and manage employee relations, including coaching managers. Ideal candidates should have or be pursuing a L5 CIPD qualification. The role offers competitive benefits and a commitment to diversity and inclusion.

Benefits

Contributory pension scheme

Private Healthcare

Enhanced family leave policies

Employee Assistance Programme

Career growth opportunities

Qualifications

• Hold or working towards L5 CIPD qualification.
• Practical experience within an HR Advisor capacity.
• Ability to build credible relationships with stakeholders.
• Experience mentoring and coaching managers in HR processes.

Responsibilities

• Support managers in employee relations processes.
• Lead on employee engagement surveys.
• Manage HR metrics reporting.
• Deliver comprehensive employee induction programs.

Skills

Employee Relations coaching

Attention to detail

Strong communication skills

HR legislation knowledge

Conflict resolution

Education

L5 CIPD qualification

Tools

MS Office

HR systems

Excel

Job description

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Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices.

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future

Role Overview:

Provide professional and effective HR Advisor function in order to support our business needs and that of our managers and employees.

Confidentiality is crucial for this role as there is access to sensitive information so in accordance with GDPR the job holder must be aware of how to be discreet and ensure levels of sensitivity at all times.

The HR Advisor is the first point of contact for employees and line managers on all aspects of the employee lifecycle (hire to exit), by guiding on policy and process.

Key Responsibilities:

Employee Relations:

• Supporting managers in the employee relations process by coaching and developing their capabilities in (not limited to) disciplinary, grievances, managing sickness, performance, and ill-health
• Ensure company policy and best practice is adhered to in all employee relations procedures
• Manage processes from beginning to end
• Provide informal mediation in workplace disputes and conflict resolution
  
  

Employee Engagement and Wellbeing:

• Lead on the employee engagement survey, ensuring feedback and results are shared and actioned.
• Act as a point of contact for employee wellbeing concerns and support services
  
  

Organisational Design:

• Support the business in restructures, redundancies and TUPE in line with employment legislation and best practice
  
  

Onboarding:

• Take ownership of, and lead the delivery of a comprehensive employee induction program, ensuring a smooth and engaging onboarding experience
  
  

Reporting:

• Produce HR metrics to provide detailed insights into the business, including employee retention, recruitment, turnover and producing solutions and trends to the relevant business
  
  

Projects:

• Support the HR team in developing key projects to support the business needs
  
  

Training:

• Provide training to managers as needed on HR processes and best practice
  
  

Manage HR inbox:

• Deal with queries as required that fall outside the remit of the HR Administrator
  
  

Skills & Experience

• Ideally holds or is working towards L5 CIPD qualification
• Previous practical experience within a HR Advisor capacity
• Ability to build credible working relationships with key stakeholders
• Strong ER skills and knowledge including disciplinaries, grievances, appeals, performance management, long term sickness and capability
• A positive can do and hands on approach
• Attention to detail with clear and simple communication skills, both verbally and written
• Results focussed and ability to translate these into actions and solutions.
• Ability to prioritise workload and take on multiple HR activities
• Experience mentoring, coaching and supporting managers, provide training on policies and processes, as well as front-end performance management to help enable managers to get the best out of their teams and prevent issues before they happen
• A good understanding of employment legislation and how to apply this pragmatically
• Strong Excel and HR system skills and proficient in MS Office applications
  
  

What we offer?

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• Competitive Salary: [INSERT SALARY] (depending on experience)
• Contributory pension scheme
• Life assurance
• Private Healthcare (PMI)
• 20 days + Bank holidays (service based increasing holiday scheme)
• Enhanced maternity, paternity, adoption leave and other family friendly policies
• Sureserve Benefits Hub, accessing over 1000 retail discounts
• Virtual GP service, available for employees and immediate family
• Employee Assistance Programme (EAP)
• Bike2Work Scheme
• EV Car Scheme
• Employee engagement events and “Employee Voice” programmes
• Strong opportunities for career growth and development
• “Sureserve Legends” – celebrating the fantastic ways in which our employees live our values
  
  

Committed to Diversity & Inclusion

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.

Reasonable Adjustments

As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals that may require them. If you feel you need any adjustments please contact [e-mail].

Pre Employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including right to work in the UK and DBS background checks.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Utilities

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