HR Advisor

HC-One; Darlington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Darlington seeks an HR Advisor for a 12-month Fixed Term Contract. The role involves providing high-quality HR support, managing employee relations cases, and training line managers in HR policies. Candidates should have CIPD Level 3 or equivalent experience and at least 2 years of experience in handling ER cases. Excellent communication and analytical skills are essential.

Benefits

Award-winning learning and development opportunities

25 days annual leave

Access to GP online service

Discounts at over 1600 high street retailers

Free Employee Assistance Programme

Qualifications

• Minimum of 2 years' experience handling ER cases.
• Up-to-date knowledge of employment law and HR best practices.
• IT literate with analytical skills.

Responsibilities

• Provide HR advice for early resolution of ER issues.
• Manage ER cases, coaching line managers as needed.
• Conduct HR policy training for line managers.

Skills

High-quality HR advice

Experience with ER cases

Communication skills

Education

CIPD Level 3 qualification or equivalent experience

Job description

About The Role

As HR Advisor, you will provide high-quality HR support, guidance, and advice to line managers on all ER-related matters and train them in the application of HR policies, procedures, and processes. Please note this role is a Fixed Term Contract for 12 months.

You will support the Senior HR Advisor and HR Services Manager in delivering an exceptional HR advisory service and collaborate with other members of the People Team and across HC-One.

Your Main Responsibilities Will Include

• Providing high-quality HR advice and guidance to facilitate the early resolution of employee relations (ER) issues, managing associated risks effectively.
• Managing ER cases such as conduct, performance management, grievance/whistleblowing, absence management, and other complex cases from initial contact to resolution, coaching line managers and investigating officers as needed.
• Escalating complex ER cases to senior team members for continued support.
• Ensuring advice is timely and within SLA, provided by the appropriate personnel.
• Identifying and reporting themes and trends from casework and queries to senior management.
• Providing HR policy and procedure training to line managers.
• Supporting strategic HR projects across the employee lifecycle.
• Sharing HR knowledge within the team to ensure consistency and growth.
• Maintaining high standards of customer service, prioritizing colleague experience.
• Keeping accurate records and ensuring proper documentation of all HR cases and queries.
• Contributing to the review and update of HR policies in line with employment law.
• Engaging in continuous professional development to stay updated on employment law, case law, and best practices.
• Meeting all personal and departmental deadlines.
• Promoting a professional image of the company at all times.

About You

Qualified to CIPD Level 3 or with at least 3 years' experience managing high volumes of ER cases and committed to completing CIPD qualification. You have a minimum of 2 years' experience handling ER cases confidently and sensitively, with a good understanding of GDPR.

You possess a commercially focused approach, with up-to-date knowledge of employment legislation and HR best practices. You can interpret policies and situations to provide pragmatic solutions. You have excellent communication skills, are detail-oriented, IT literate, and capable of analyzing management information for decision-making.

You understand safeguarding responsibilities and are able to recognize signs of abuse, harm, or neglect, knowing how to report concerns.

About The Company

At HC-One, kindness is more than a word. It is a core belief that caring for people involves caring about what matters most to them, supporting them to lead their best lives.

Our HC-One Way qualities include curiosity, compassion, creativity, courage, and inclusivity, which we promote among our teams daily. We are committed to professional development, diversity, and delivering outstanding care.

What HC-One Offers

• Award-winning learning and development opportunities
• 25 days annual leave
• Opportunities to learn from experienced colleagues
• GP online service for colleagues and their children under 16
• Access to over 1600 high street discounts
• Free Employee Assistance Programme for physical, mental, and financial support

We are dedicated to providing a smooth onboarding process and support your growth within HC-One.