HR Advisor

NES Fircroft; Aberdeen City; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading engineering staffing provider is looking for an HR Advisor in Aberdeen. In this role, you will support end-to-end HR services, manage employee queries, and enhance service delivery. The ideal candidate will have strong communication skills, experience in HR operations, and an understanding of the oil and gas industry. This position offers a long-term contract opportunity with a dynamic team.

Qualifications

• Experience managing transactional and advisor tasks across diverse markets.
• Experience in HR operations or customer service teams, preferably in complex settings.
• Understanding of the oil and gas industry is a plus.

Responsibilities

• Support delivery of end-to-end HR services as part of a team.
• Manage HR documentation and respond to queries.
• Track employee query resolutions and identify process improvements.

Skills

Proactive mindset

Strong communication skills

Collaborative working style

Technologically adaptable

Basic data analytics

Proficiency in English

Education

CIPD qualification or working towards it

Tools

Microsoft Office

SuccessFactors

Job description

Our client, an oil and gas operator, is currently hiring a HR Advisor to join the team in Aberdeen. This position is on a long-term contract basis.

Description of Assignment:

As a HR Advisor, you will be a key part of the HR team supporting the efficient and consistent delivery of end-to-end HR services. This role involves generalist HR support and transactional processing, contributing to smooth HR operations, data management, customer service, payroll, benefits, recruitment, query management, and continuous improvement efforts. The position interacts with employees, Line Managers, internal customers, and the HR team, providing timely, accurate, and high-quality support.

The successful candidate will demonstrate agility in responding to shifting priorities, evolving organizational needs, and continuous change. You should be comfortable navigating ambiguity, proactively identifying solutions, and supporting the HR team through transformation and change initiatives.

1. Contribute to the delivery of end-to-end HR services as part of a team supporting various functions, ensuring consistent delivery of standardized HR processes and practices.
2. Carry out service-related activities such as data entry in SuccessFactors, managing HR documentation, updating internal systems and databases, liaising with payroll suppliers, and responding to employee and Line Manager queries.
3. Own, monitor, and track the resolution of employee queries from local teams, continuously identifying opportunities for process and service improvements.
4. Work collaboratively with other advisors to meet service delivery KPIs and provide high-quality, compliant HR services aligned with business expectations and global standards.
5. Regularly assess personal performance using real-time data to identify issues, anticipate challenges, and recognize trends for improvement.
6. Build and maintain understanding of local employment laws and cultural practices to enhance service delivery and ensure compliance.
7. Track and manage performance against SLAs, delivering services within scope, timelines, and quality standards at a local level.

Work-Related Competencies:

1. Open and inclusive mindset, effective in diverse teams across regions.
2. Proactive, forward-thinking, with a focus on enhancing customer service.
3. Experience managing transactional and advisor tasks across geographically dispersed markets.
4. Strong communication skills for conveying ideas and solutions clearly.
5. Collaborative working style, engaging stakeholders at all levels.
6. Technologically adaptable, comfortable with virtual environments and digital tools.
7. Committed to confidentiality and data protection.
8. Experience in HR operations or customer service teams, preferably in complex or multinational settings.
9. Understanding of the oil and gas industry, including on and offshore employees.
10. Motivated to improve HR service delivery in a dynamic organization.
11. Basic data analytics skills to use insights for performance refinement.
12. Proficiency in English (written and verbal).
13. Confident user of Microsoft Office applications and project management tools.
14. CIPD qualification or working towards it (desirable).
15. Familiarity with HR systems such as SuccessFactors.
16. Experience with outsourced service providers or within a TSA framework (highly desirable).

With over 90 years of combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider across sectors including Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining, and Manufacturing. With more than 80 offices in 45 countries, we provide clients with the engineering and technical expertise needed, wherever and whenever. We support contractors beyond recruitment, assisting with visas, work permits, benefits, and accommodation, ensuring safety and compliance.