HR Adviser (Pay, Pensions & Benefits) - Waverley Court

City of Edinburgh Council; City of Edinburgh; On-site; GBP 29,000 - 34,000; Full time

Job summary

A local government council in Edinburgh seeks an HR Adviser focused on payroll and pension services. The role involves processing transactions, ensuring compliance, and delivering excellent customer service. Candidates should have experience in HR procedures and possess strong communication skills. This position operates within a supportive environment aimed at promoting diversity and employee engagement.

Qualifications

• Experience in handling payroll and pension transactions.
• Strong understanding of HR policies and compliance.
• Ability to build customer relationships to enhance service delivery.

Responsibilities

• Process HR payroll/pension transactions complying with regulations.
• Engage with customers to provide advice and support.
• Assist with regulatory payments and compliance.

Skills

Customer service skills

Attention to detail

Effective communication

Job description

HR Adviser - Pay, Pensions & Benefits
Waverley Court

Salary: £29,173 - £33,287
Hours: 36 per week, 52 weeks

To provide a high quality, consistent HR payroll/pension service dealing with a range of complex transactions from across the Council services and external customers. Ensure that HR payroll/pension transactions and enquiries are dealt with compliantly, effectively and within deadline whilst delivering an excellent level of HR customer satisfaction.

• Process HR Payroll/Pension transactions for internal and external customers, ensuring complex transactions are dealt with in line with Council policy, terms and conditions and appropriate regulations.
• Engage directly with customers via a range of channels giving appropriate coaching, advice and guidance. * Ensure transactions are completed efficiently within agreed timescales.
• Develop strong customer relationships both internally and externally to support the HR service objectives and improve the customer experience/journey.
• Use appropriate systems to process transactions for payments and pension data.
• Provide a consistent customer service approach for the HR Payroll/Pension function and wider HR functions.
• Assist with key initiatives within the HR Service where required.
• Assist with the accurate and timely delivery of regulatory payments and pension returns which meet compliance timescales.
• Assist with payroll/pension success measures to ensure regulatory, audit and legislative compliance.
• Promote effective team working supporting new initiatives with Team Leaders and Payroll/Pension Specialist ensuring transactions are planned and delivered consistently within timescales.
• Assist with the outcome of audit findings within the HR service and ensure appropriate control measures are in place.
• This list is indicative, not exhaustive, and describes a range of typical activities undertaken.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we're bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we're changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.