HR Advanced Support Advisor

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company seeks an HR Advanced Support Advisor in Bournemouth, focused on client support and problem-solving across HR functions. This role involves case management and collaboration with HR advisors, emphasizing client service, communication skills, and a good grasp of UK employment law.

Qualifications

• HR experience dealing with cases via various communication channels.
• Ability to influence stakeholders and manage ambiguity.
• Basic understanding of UK employment law.

Responsibilities

• Manage new case intake via email and HR system.
• Assist during leaves of absence and redundancy processes.
• Support flexible work requests and HR projects.

Skills

Communication

Organization

Client Focus

Professionalism

Tools

ServiceNow

Oracle HCM

Job description

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HR Advanced Support Advisor, Bournemouth

Location: Bournemouth, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: aaf0fd8ccfe3

Job Views: 2

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

You are client-focused and a keen problem solver who loves handling a variety of cases. If this describes you, you have found the right team.

As an Analyst/Associate in the Solutions Team, you will handle cases from employees, managers, and HR, supporting them through to resolution using policy, internal processes, and your judgment. Operating across all UK Lines of Business, the team offers HR Generalist support with a fundamental understanding of Technical and Advisory HR functions. You will reconcile global and regional HR processes and may become an SME in a product or initiative. The team provides consistent HR support worldwide, handling difficult conversations and utilizing HR specialists as needed.

Job Responsibilities

• Manage new case intake via email and our HR system, escalating cases appropriately.
• Support ASK JPMC queries, acting as an escalation point for complex issues outside standard policies.
• Partner with HR Business Advisors and the Business during redundancy processes, supporting communication and employment termination procedures.
• Assist managers and employees during leaves of absence, including sickness, maternity/paternity, and unpaid leave.
• Support flexible work requests, providing guidance and consultation.
• Contribute to HR projects such as process automation, product development, and stakeholder education.

Required qualifications, capabilities, and skills

• HR experience, preferably dealing with cases via phone, email, or system.
• Excellent communication skills, both written and oral.
• Ability to influence stakeholders and navigate ambiguity.
• Strong organization skills and attention to detail, managing multiple priorities.
• Client-focused team player with professionalism and a sense of urgency; knows when to escalate.
• Self-motivated with ownership of processes.
• Knowledge of ServiceNow and Oracle HCM is a plus.
• Basic understanding of UK employment law is a plus.