HR Administrator (8-Month FTC)

Pandora; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Private Healthcare

Annual leave 25 days + bank holidays

Job summary

Pandora is hiring a People Services Administrator in London on a fixed-term 8-month contract with a hybrid working style (three days in the London office, two at home). The role involves high-volume HR administration, case management, and data accuracy across personnel systems, ensuring compliant processes throughout the employee lifecycle.

You will support managers and employees with lifecycle queries, assist with meetings and notes, raise POs, and help drive continuous improvement within the

Qualifications

• Administrative experience, ideally within HR or People Services.
• Ability to manage high volumes of transactional work with accuracy.
• Confident with systems for inputting and maintaining records (HR systems helpful).
• Ability to work to deadlines in a fast-paced environment.
• Professional and discreet handling of confidential information.
• Collaborative approach contributing to team objectives.

Responsibilities

• Provide high-standard first-line support to managers and employees on the employee lifecycle.
• Triage and progress cases within the Tier 1/2/3 service framework to meet SLAs.
• Conduct compliance checks (Right to Work) in line with legal requirements.
• Raise and track purchase orders and people admin requests via cases.
• Input and update data across People systems in line with GDPR.
• Support with meetings, note-taking and other ER activities.
• Flag complex queries to SMEs and enable self-service with guidance.
• Manage administration across starters, movers, leavers, references, and leave records.
• Oversee lifecycle activity through the case management system, aiming for first-contact resolution.
• Ensure HR workflows are processed accurately across the lifecycle.
• Signpost policies and tools to enable self-service and efficiency.
• Support process improvements for greater efficiency and consistency.
• Input data promptly across multiple systems with data protection in mind.

Job description

Contract: Fixed-Term Contract (8 months)

Location: Flexible hybrid working style with three days in the London office

The role

People Services sits within the People Services and Employee Relations team, supporting approximately 2,700 employees across the UK & Ireland Cluster throughout the employee lifecycle and enabling people-focused initiatives across the wider organisation.

As a People Services Administrator, you will manage a high volume of queries and administration across starters, internal moves, leavers, references, system updates and other people initiatives. You will help ensure processes are accurate, timely, compliant and easy to navigate, while supporting data quality, documentation and operational excellence.

What to expect from the role

PEOPLE ADMIN SUPPORT

• Provide a high standard of first-line support and guidance to managers and employees on all aspects of the employee lifecycle, ensuring adherence to relevant employment laws and internal guidance
• Triage and progress cases in line with the Tier 1 / Tier 2 / Tier 3 service framework, whilst meeting SLAs
• Complete compliance checks including Right to Work, in line with legal requirements
• Raise and track purchase orders (PO’s) and people admin requests via cases
• Input and update data accurately across People systems in line with GDPR
• Support formal meetings, note-taking and other ad-hoc ER activities
• Flag complex or specialist queries to the right SMEs
• Enable self-service by signposting policies, guidance, and tools for resolution at source

EMPLOYEE LIFECYCLE

• Manage administration across starters, movers, leavers, contractual changes, references, and all leave and absence records
• Oversight and timely progression of all employee lifecycle activity through the case management system providing first-contact resolution where possible
• Effective management of our HR system, processing and approving workflows across the entire employee lifecycle, ensuring accuracy
• Enable self-service by signposting policies, guidance, and tools for resolution at source
• Identify and support process improvements, ensuring greater efficiency and consistency across People Services
• Input data accurately and promptly across numerous people systems ensuring compliance with data protection
• Support with ad-hoc projects and initiatives

CONTINUOUS IMPROVEMENT

• Support continuous improvement of all lifecycle processes, simplifying where possible and creating operational efficiencies
• Take an employee-cantered approach that aims to improve the employee experience wherever possible
• Stay up to date on legislative and policy updates, applying learnings to guidance and documentation

OTHER ACTIVITY

• Support the wider People Team (including HR Business Partnering, ER, Talent Acquisition etc.) with admin, queries and escalations to ensure a great people experience and seamless people processes
• Ensure information and documentation are stored securely in line with data protection
• Support with the delivery of the Pandora’s People Strategy ensuring all activities are in line with our values and ethos
• General administrative support
• Project support for the wider People Team as required

The successful candidate

• Previous experience in an administrative or operational support role, ideally within HR, People Services or a shared services environment.
• The ability to manage high volumes of transactional work while maintaining accuracy and attention to detail.
• Confidence using systems to input, update and maintain records; familiarity with HR systems is desirable but not essential.
• The ability to work effectively to deadlines and service levels in a fast-paced environment.
• A professional and discreet approach to handling sensitive or confidential information.
• A collaborative approach, with the ability to contribute to shared team objectives and priorities.

Ideal candidates will have

• A people-first, solutions-focused approach, providing support that is helpful, accurate and easy to follow.
• Clear and confident communication, with the ability to explain next steps simply and keep people updated.
• A process-driven mindset and confidence following templates, workflows and checklists.
• Strong organisation skills, with the ability to manage competing priorities and work accurately at pace.
• A continuous improvement mindset and willingness to help shape simpler, more effective ways of working.
• Strong teamwork, listening skills and a commitment to ongoing learning as policies, processes and systems evolve.

Craft Your Future with Pandora: A Career Built Around You

At Pandora, your career is a journey of growth, development, and limitless potential. We believe in empowering you to shape your own path and craft your own incredible.

What We Offer

• Career Development & Growth: Be at the forefront of an inspiring journey with tailored development plans, mentorship, and regular reviews to ensure you are on track to achieving your goals.
• Competitive Salary & Regular Reviews: We make sure your efforts are rewarded fairly, with regular opportunities to review your progress and success.
• Generous Bonus Scheme: Your hard work does not go unnoticed, with opportunities to earn performance-related bonuses.
• Hybrid Working Flexibility: Strike the right balance between collaboration and focus, with three flexible days in the office and two days working from home between Monday to Friday.
• Early Finish Fridays: Start your weekends early by finishing work at 3 PM every Friday.
• Private Healthcare: Your wellbeing is our priority, with access to private healthcare.
• Employee Discounts & Perks: Enjoy 55% off Pandora products and access to discounted brands, cinema tickets, gym memberships, holidays, and more.
• Annual Leave & Flexibility: 25 days annual leave plus bank holidays, with the option to buy or sell leave, and your birthday off.
• Wellness Hub & Support: Access wellness resources and a dedicated Employee Assistance Programme offering free, confidential support 24/7.
• Recognition & Celebrations: Your achievements are our success. Our recognition programme and regular celebrations ensure success is shared and appreciated.

At Pandora, we believe in creating not just a job, but a journey of fulfilment, growth, and success. If you are ready to take the next step in crafting your incredible career, join us and let us build something extraordinary together.

Your future is waiting - craft the incredible with Pandora!

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

If you require reasonable adjustments during your interview(s), please make us aware as soon as possible.

Our people

Our global team of over 33,000 passionate individuals helped Pandora achieve record earnings in 2023, driven by a new long-term growth strategy. This rapid progress has fostered an ambitious and empowering culture.

As we grow, we continue to invest in our talent. We are seeking people who share our values and can help us realise our ambitions.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.