HR Administrator

apetito UK; Trowbridge; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Living Wage

25 days holiday

Bonus scheme

Pension scheme

Life assurance

Free parking

Christmas turkey voucher

Apetito perks

Job summary

apetito UK in Trowbridge is seeking a customer-focused HR Administrator to join our busy HR team. You will handle administration tasks across the employee lifecycle and support managers across the business in a fast-paced environment.

This role requires strong Microsoft 365 skills, excellent communication, and the ability to manage a varied workload. You will liaise with colleagues, maintain records, and help drive HR processes in our growing, values‑driven business.

Qualifications

• Experience in a busy administrative role.
• Strong Microsoft 365 skills (Word, Excel, PowerPoint, Outlook).
• GCSEs in Maths and English (or equivalent).
• Excellent written and verbal communication skills for formal emails and letters.
• Ability to organise a complex workload, prioritise, multitask and meet deadlines.
• Methodical and detail conscious to ensure accuracy of work.
• Self-motivated, using initiative to make informed decisions.
• Resilient and patient with a professional, friendly approach.
• Commitment to continuous improvement aligned with business needs.
• Discretion handling confidential/sensitive information.

Responsibilities

• Be the first point of contact for HR enquiries with strong customer service.
• Draft contracts and letters; process employee changes; update records.
• Issue and manage employee ID access cards; HR admin support for employee relations.
• Coordinate meetings; minute taking; policy/form updates.
• Office administration: plan team meetings and manage resources.
• Support recruitment onboarding; set up payroll and systems for new starters.
• Monitor compliance with employment checks (Right to work, DBS, driving licences).
• Coordinate occupational health activities and health checks.
• Support Learning & Development: inductions and onboarding schedules.
• Maintain HR data accuracy; generate regular/ad hoc HR reports with Payroll.
• Contribute to company-wide people initiatives: pay reviews, bonuses, gifts.
• Cover main reception on a rota basis.

Skills

Administration

IT

Organisation

Attention to detail

Education

GCSEs in Maths and English

Tools

Microsoft 365

Job description

Are you a customer-focused person who enjoys administration and variety in your job?

Seeking a HR Administrator to join our busy team in Trowbridge. You will have some experience in administration, ideally working for multiple managers or a large team and will be able to demonstrate the ability of working in a fast paced, commercial environment whilst juggling multiple requests for your time.

Critical skills

• Administration
• IT
• Organisation
• Attention to detail

You will need to develop and maintain good working relationships with colleagues in the HR team and line managers from across the business.

This is a role with lots of variety, as no two days are the same, and offers a great opportunity to be part of a friendly and supportive team in a thriving business.

Due to the customer-facing nature of this role, you will be based in our Trowbridge head office full time.

apetito is the UK’s leading food supplier to the health and social care sectors serving more than 1,300 care homes, health care and education settings. Our meals are expertly crafted by our dieticians and chefs, and then frozen to lock in the goodness. Wiltshire Farm Foods, our sister company, is the UK’s largest ready meal supplier cooking and delivering over 330 different delicious frozen ready meals across the UK.

Key responsibilities

• Be the first point of contact for HR enquiries, providing excellent customer service and sign-posting on HR policies, procedures, benefits, and employee rewards.
• Employee lifecycle administration tasks such as
  • Drafting contracts and letters
  • Processing employee changes
  • Updating employee records
  • Issuing and managing employee ID access cards
• HR administrative support for employee relations, including
  • Policy and form updates
  • Coordinating meetings
  • Minute taking
• Office administration including planning team meetings/ events and managing office resources.
• Support recruitment onboarding processes, ensuring new starters are set up on payroll and systems accurately.
• Monitor and support the businesses compliance with employment checks including
  • Right to work checks
  • Criminal records checks
  • Driving licence checks
  • Other regulatory requirements
• Coordinate occupational health activities, including fitness for work assessments, night worker health checks, and related administration.
• Support Learning and Development activities, including induction scheduling, onboarding administration, and delivery of new starter inductions.
• Maintain accurate employee records and HR system data, ensuring compliance with data protection requirements.
• Produce regular and ad hoc HR reports, dashboards, and compliance information, working closely with Payroll to maintain accurate employee data.
• Support company-wide people initiatives and projects, including pay reviews, bonus schemes, employee recognition activities, and distribution of seasonal employee gifts.
• Cover main reception (on a rota basis)

Essential

• Experience in a busy administrative role
• Strong Microsoft 365 skills, including Word, Excel, PowerPoint, and Outlook
• GCSEs (or equivalent) in Maths and English, Grade 4/C or above
• Excellent written and verbal communication skills, able to write formal emails and letters
• Proven ability to organise a complex workload- prioritise, multitask, and meet deadlines
• Methodical and detail conscious to ensure accuracy of all work
• Self-motivated, able to use initiative and make informed decisions
• Resilient, patience and persistent
• Ethos of continuous improvement with the business needs at heart
• Friendly, positive and professional with a genuine desire to help others
• Handle confidential / sensitive information safely and professionally

Desirable

• Experience of using an HR / payroll system
• Experience of supporting more than one team or manager
• Experience of working in a HR team
• Advanced Excel, Word and PowerPoint including pivot tables and formulas
• CIPD qualification - First level
• Competitive salary - accredited Living Wage employer
• 25 days holiday per year, plus bank holidays
• Option to purchase up to 5 additional days holiday per year
• Discretionary annual bonus scheme
• Pension scheme - employer matched contributions up to 4%
• Life assurance scheme worth at least 1x annual salary
• Subsidised canteen
• Free parking
• Free turkey or voucher at Christmas
• apetito perks scheme including salary sacrifice options and retail discounts

As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. Learn more about apetito’s commitment to a more sustainable future. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.