HR Administrator

The Portfolio Group; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated HR Graduate to deliver telephone and written HR advice to clients. This role offers an excellent opportunity to gain valuable insights into various industries while working in a dynamic team environment. The successful candidate will be responsible for managing consultant diaries, drafting legally compliant documents, and ensuring a positive client experience. This position is perfect for someone looking to kickstart their career in Human Resources, with ongoing support and progression available. If you are detail-oriented and thrive in a fast-paced setting, this role is for you.

Qualifications

• Educated to degree level in HR, law, or related business discipline.
• Relevant experience in employment law or employee relations-focused HR role.

Responsibilities

• Communicate with clients about formal meetings and options.
• Draft legally compliant invitation letters for hearings and grievances.
• Manage consultant diaries and appointments.

Skills

HR Advice

Customer Service

Communication Skills

Attention to Detail

Education

Degree in HR, Law, or Related Discipline

Job description

Job Purpose

To deliver telephone and written HR advice and support to clients who have requested on-site consultancy support through Face2Face. To plan meetings and manage consultant diaries in a dynamic, fast-paced setting. This is an excellent opportunity for an HR / CIPD Graduate looking to start their career in Human Resources. Offering continued support and progression, the successful candidate will gain valuable knowledge and exposure to different industries due to the nature of the business. Good communication and customer service skills are essential for this role.

Job Overview

We are seeking a motivated and enthusiastic team member who can combine professional HR advice and excellent detail-focused drafting skills with diary planning and management, where pace, teamwork, and flexibility are key.

Day-to-Day Responsibilities

• Communicate by telephone and email with clients about their requirements to hold formal meetings with employees, with Face2Face consultant support, explaining their options and responsibilities.
• Review case files and draft legally compliant and accurate invitation letters to disciplinary hearings, grievances, appeals, investigations, and consultations on behalf of clients.
• Manage consultant diaries as part of a small team, making appointments and maintaining a flexible approach to last-minute changes.
• Work positively with consultants to effectively manage their time and client expectations.
• Create and maintain files, system logs, and perform other administrative tasks.
• Work towards the team objective of obtaining repeat business.

What You Bring to the Team

• Educated to degree level in HR, law, or a related business discipline, or with relevant experience in employment law or an employee relations-focused HR role.
• Customer service experience.
• Excellent written and oral communication skills, capable of delivering technical information and commercial advice, as well as demonstrating empathy to clients, with outstanding attention to detail.
• Strong focus on delivering an excellent client experience at all stages.
• A positive attitude in a fast-moving, busy team environment.

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