HR Administrator

NHS; Birmingham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare organization in Birmingham is seeking a part-time administrative assistant to support the HR team. Responsibilities include maintaining staffing records, assisting in recruitment processes, and acting as the first point of contact for enquiries. Candidates should have strong communication skills, a good understanding of confidentiality, and previous HR or office experience. The role offers £12.21 per hour and involves working 20 hours a week.

Qualifications

• Strong written and oral communication skills are essential.
• Ability to maintain confidentiality and handle sensitive information.
• Experience in an office environment, particularly within HR and the NHS.

Responsibilities

• Provide administrative support to HR staff.
• Maintain staffing records and handle telephone enquiries.
• Assist with recruitment and pre-employment checks.

Skills

Communication

Organisational skills

Customer service

Discretion and confidentiality

Microsoft Office proficiency

Education

GCSE English or equivalent Grade C or above

RSA II typing/word processing or equivalent

HR qualification or relevant experience

Job description

Overview

The post holder is responsible for providing effective administrative support to the HR Advisor/HR Business Partner/Associate Director of HR, acting as the first point of contact for employees, clinicians and other external organisations for enquiries relating to employment issues and having responsibility for specific areas of work. The role is part time, 20 hours per week, Monday to Friday, with shifts 9am to 1pm and 12pm to 4pm at the Urgent Treatment Centre, 15 Katie Road, Birmingham, B31 3HB. Salary starts at £12.21 - dependant on experience.

Responsibilities

• Carry out administrative processes as instructed
• Assist with recruitment and pre-employment checks for new employees
• Maintain the relevant systems used for staffing, absence and training
• Assist with maintaining staffing records in accordance with organisational policies and procedures
• Act as the first point of contact on behalf of the HR Advisor/HR Business Partner when required
• Note-taking as necessary
• Handle telephone and general enquiries
• Processing all forms of communication relating to areas of work
• All forms of data entry and record keeping relating to areas of work
• Follow and adhere to Health and Safety procedures
• Ensure work areas are tidy
• Any other delegated duties considered appropriate for the post

About us

Our Mission

South DocServices aims to provide first class up-to-date healthcare to the community while maintaining a family doctor relationship with all patients throughout their life. The Organisation provides patient focused services using the criteria of clinical excellence and in doing so makes healthcare accessible to all.

The Organisation maintains that excellence by investing in the development of its staff enabling a highly skilled workforce to deliver the services required by the health economy. We realise that our staff are our main asset and by looking after them means we can look after our patients.

The Organisation will comply and encourage the principles of patient choice and ownership of services in order to provide an equitable service tailored to the patients needs. We like our patients to feel that they have had such a great service that they wouldn’t think twice about recommending us to their family and friends.

What we do?

South Doc integrates where possible with all allied clinical partners such as other primary care providers, secondary care hospitals and private healthcare organisations in order to encompass a full health service for the patient. Working with these partners allows us to provide patients with a broader choice of services at different locations, enabling easier access to the NHS and its services.

Job responsibilities

Job summary

The post holder is responsible for providing effective administrative support to the HR Advisor/HR Business Partner/Associate Director of HR, acting as the first point of contact for employees, clinicians and other external organisations for enquiries relating to employment issues and having responsibility for specific areas of work.

Key responsibilities

• Carry out administrative processes as instructed
• Assist with recruitment and pre-employment checks for new employees
• Maintain the relevant systems used for staffing, absence and training
• Assist with maintaining staffing records in accordance with organisational policies and procedures
• Act as the first point of contact on behalf of the HR Advisor/HR Business Partner when required
• Notetaking as necessary
• Handle telephone and general enquiries
• Processing all forms of communication relating to areas of work
• All forms of data entry and record keeping relating to areas of work
• Follow and adhere to Health and Safety procedures
• Ensuring work areas are tidy
• Any other delegated duties considered appropriate for the post

Communication

• Communicate effectively to deliver excellent customer service to colleagues, practices and external partners
• Communicate effectively to handle delicate matters with discretion and tact while maintaining confidentiality
• Promote effective teamwork with all staff
• Provide appropriate communication to identify problems and solutions promptly

Special Requirements

• An understanding, acceptance and adherence to the need for strict confidentiality

Person Specification

Knowledge

• Good standard of communication both orally and in writing
• Understanding of the confidential nature of the work in hand
• Conversant with Microsoft Office
• Understanding of confidentiality and Data Protection Act
• Knowledge of Employment Law
• Knowledge of CQC regulations

Qualifications

• GCSE English or equivalent Grade C or above
• RSA II typing/word processing or equivalent
• HR qualification or experience relevant to the post

Skills

• Proficient in reading and writing English
• Able to speak confidently on telephone and understand fluent English to receive and issue instructions in English and without the risk of misunderstanding
• Strong organisational skills and ability to maintain complete and accurate record systems
• Ability to work under own initiative and prioritise workload to meet deadlines
• Ability to follow and apply policies and procedures
• Ability to provide excellent customer service
• Good interpersonal skills
• Good telephone manner

Experience

• Previous experience of working in an office environment
• Experience of working in a fast paced environment
• Experience of notetaking
• Previous HR experience
• Previous experience of working within the NHS

Personal Qualities

• A willingness to work in a flexible and cooperative manner with colleagues
• Ability to handle delicate matters in a discrete and tactful manner
• Ability to work as a team or on own initiative
• Ability to cope with change
• Reliable
• Good time keeper
• Friendly and approachable
• Willingness to undertake a DBS check if needed
• Willingness to undertake training
• Able to cope under pressure
• Ability to behave in a professional manner at all times