HR Administrator

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

Job Description

We have a fantastic opportunity for an HR Administrator to join our People Operations Excellence Team.

This team looks after the full lifecycle of our Employees, ensuring a seamless end-to-end colleague experience, and allowing for improved communication, quick response rates, clear processes, and accurate data. Within the broader Taylor & Francis People Team, the People Operations Excellence team possesses a specific set of skills that fosters internal knowledge and expertise to support our colleagues.

This HR Administrator role would be a great opportunity for someone looking to kickstart their career in HR, or to build on their current Support/Customer-focused experience, within a truly people-focused environment.

ROLE PURPOSE

• Provide a quality, timely, accurate, professional and friendly service to colleagues, resolving queries professionally and promptly in a fast pace environment.
• To provide a first point of contact for all colleagues on employee lifecycle enquiries.
• With a regional focus the role is part of a global team and collaborates with Specialists within People Operational Excellence, People team Centres of Excellence and HR Business Partners.
• Working collaboratively with colleagues, candidates and any relevant outsourced providers.

AREAS OF ACCOUNTABILITY & RESPONSIBILITY

• Processing transactional elements of employee lifecycle.
• Develop and maintain positive relationships with local colleagues and centres of excellence.
• Proactively engage and embed with stakeholders across the People Team and aligned business area.
• Management of the HRIS systems to ensure colleague profiles are created, maintained and accurately updated with any changes throughout the month. Ensure colleague files are maintained alongside this.
• Produce all change, parental leave, absence, flexible working and any other ad hoc letters upon request.
• Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion.
• Support continuous process improvements to increase effectiveness, efficiency and digitization, active identification of improvement areas and pro-active suggestion of potential improvements.
• Reporting.
• Visa management.
• Production of welcome packs.
• Contract generation.
• Payroll preparation.
• Reference checks, background checks, right to work checks (as applicable per region).
• Maintenance of trackers ensuring these are up to date and used effectively by the wider team.

STAKEHOLDER RELATIONSHIPS

• Proactively collaborates with all stakeholders, adopting a customer-focused, partnership approach.

DECISIONS

• Work as part of a team to pro-actively solve problems.
• Act with integrity, tact and diplomacy with sensitive and confidential information and handle it in a secure and safe manner at all times.
• Identify when to escalate questions and issues.

Qualifications

In order to be successful in this role you will have the following:

EXPERIENCE & KNOWLEDGE

• Excellent communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts.
• A self-driven enthusiasm for continuous learning and development.
• Ability to act with integrity, tact and diplomacy with sensitive and confidential information and handle it in a secure and safe manner at all times.
• Effective at working both independently and as part of a collaborative team.
• Pro-active problem-solving approach.
• Excellent customer service skills.
• Good time management skills.
• Flexibility to support with additional Business As Usual activities.
• Good knowledge and understanding of HR administration.
• Previous experience within a HR shared service environment desirable.

TECHNICAL SKILLS

• Experienced user of MS Office products and a demonstrated high aptitude for learning new systems, processes and policies.
• A strong understanding of the local HR Employment laws per region.
• Strong HRIS skills including prior experience in data processing.
• An experience of an HR generalist role would be helpful.
• Experience in Salesforce, SAP HR would be beneficial.

Location: The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our Milton Park office to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time.

Closing Date: Applications will close on 25th April 2025 but we encourage applicants to apply as early as possible as we will be shortlisting alongside advertising.

What we offer in return:

• A salary of c.£29,000 pa + 5% bonus.
• An excellent work/life balance with a fantastic, flexible working culture.
• 25 days annual leave per year plus a day off for your birthday.
• 3 additional discretionary days off during the holiday season at the end of the year.
• 4 paid volunteering days each year.
• Company funded single cover private medical insurance.
• Employee assistance programme – offering 24/7 well-being support.
• Share Match – Plan that matches every share purchased with two free shares.
• Pension scheme.
• Life assurance, plus optical and medical care.

Being Yourself at Taylor & Francis

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.