HR Administrative Support

Citizens Advice; England; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A local advisory organization is seeking an Administrator to support the HR service. This role involves management of HR mailboxes, filing systems, and aiding with recruitment processes. Candidates should possess strong communication skills and attention to detail. The role is part-time (16 hours/week) and may involve hybrid working arrangements.

Qualifications

• Strong understanding of confidentiality requirements.
• Ability to communicate clearly both face-to-face and on the phone.
• Experience managing varied workloads and prioritizing tasks.

Responsibilities

• Support HR Manager with recruitment mailboxes.
• Create and maintain filing systems.
• Assist with employment contract preparation.

Skills

Confidentiality

Effective communication

Workload management

Attention to detail

IT proficiency

Self-motivation

Tools

Google Workspace

Microsoft Office

Job description

Reporting to the HR Manager, the Administrator role is central to the smooth operation of the HR service.

The role could be based at any of our Oxfordshire offices, and could be a hybrid role with some home working time.

This role is 16 hours per week.

Administration

Support the HR Manager in the management of the HR / recruitment mailboxes.

Create and maintain filing systems in accordance with the organisation's systems and procedures.

Using agreed templates to respond to recruitment queries.

Set up electronic Induction folders for all New Starters, (Paid, Volunteer and Trustee)

Contact nominated referees for all New Starters references .

Send out Exit interview questionnaires to any Leavers and book Exit Interviews.

Assist with the preparation of employment contracts and contractual changes letters and ensure filed appropriately within individual personnel files.

Assist with maintaining central staff and volunteer records, including setting up individuals on the external HR system, calculating leave entitlement

Act as note taker for some personnel meetings as required

Support the volunteer recruitment team with the management of enquiries from prospective new volunteers.

Scan documents as required and file electronically

Other

Attend and represent CAOX at recruitment events as appropriate

Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.

Essential Criteria

Understand the need for, and maintain confidentiality

Ability to write clearly and accurately, communicate effectively face to face and on the phone.

Ability to manage a varied workload, prioritise and meet deadlines under pressure.

Ability to maintain efficient administration systems with attention to detail and demonstrable ability to maintain accurate, up to date records

Ability to take a brief, ensure the task is understood and then work independently.

Ability to use IT effectively to produce documents, presentations and spreadsheets. We currently use a hybrid of Google Workspace and apps and Microsoft Office.

Self motivated and able to work independently

Willingness and desire to develop new skills through training and development

For full details of the role and how to apply, please visit our website

https://www.caox.org.uk/jobs

Closes to applications 29 August 2025

Interviews 10 September 2025