HR Admin

Safran; Wolverhampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology group in Wolverhampton is seeking a proactive HR Administrator for a 12-month fixed-term contract. This role will provide first point of contact HR support, resolving queries swiftly and maintaining HR systems. The ideal candidate has a background in HR administration, strong organisational skills, and a solution-oriented mindset. Join our team to enhance the employee experience and contribute to HR process improvements.

Qualifications

• Previous experience in HR Administration or shared services.
• A solution-oriented mindset focusing on query resolution.
• Excellent organisational skills for managing multiple priorities.

Responsibilities

• Act as the first point of contact for HR queries.
• Manage and resolve Tier 1 HR queries via multiple channels.
• Maintain HR systems and employee records with confidentiality.
• Support onboarding and payroll processes.
• Create knowledge articles to drive self-service.

Skills

Organisational skills

Customer-focused communication

Problem-solving mindset

Attention to detail

Tools

HR systems

MS Office

Ticketing systems

Job description

Overview

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.

What does the role look like?

We are seeking a proactive HR Administrator to join our newly created HR Shared Services team on a 12-month fixed-term contract. This role is the first point of contact for employees and managers, providing Tier 1 HR support and ensuring queries are resolved quickly, accurately, and with a solution-focused approach. We're looking for a talented individual who is pragmatic, great at dealing with stakeholders & is diligent in their approach. Ideally from a Manufacturing or similar environment but used to working in complex organisations.

Responsibilities

• Act as the first point of contact for HR queries, providing timely, accurate, and professional support.
• Manage and resolve Tier 1 HR queries (policies, processes, systems, documentation) through multiple channels (email, phone, ticketing system).
• Escalate more complex queries to Tier 2/HR Business Partners when required, ensuring a smooth handover.
• Maintain and update HR systems and employee records with accuracy and confidentiality.
• Support the delivery of HR processes including onboarding, contract changes, absence, benefits, and payroll inputs.
• Contribute to the creation of knowledge articles and FAQs to drive self-service and reduce repeat queries.
• Work collaboratively with the Shared Services team to continuously improve processes and enhance the employee experience.

What will you bring to the role?

Essential skills

• Previous experience in an HR Administration or shared services/contact centre environment.
• Excellent organisational skills with the ability to manage multiple priorities.
• A solution-oriented mindset - you focus on resolving queries to an effective resolution.

Desirable skills

• Excellent communication skills (written and verbal) with a customer-first approach.
• Great attention to detail and commitment to accuracy.
• Comfortable using HR systems, ticketing systems, and MS Office tools.
• Previous experience in Engineering or Manufacturing
• Team player who is willing to go beyond job role at times