HPC Hardware Support Engineer – Aberdeen, MD – Secret

SOC; Aberdeen City; On-site; GBP 40,000 - 50,000; Full time

Job summary

A technology solutions provider is seeking an HPC Hardware Support Engineer for a direct hire opportunity in Aberdeen. The role requires active Secret clearance and involves providing technical support and problem-solving at the customer site. Candidates should have substantial expertise in Linux hardware troubleshooting and effective communication skills. The position includes responsibilities for maintaining service agreements and performing hardware diagnostics.

Qualifications

• 4+ years of professional experience in a related field.
• Without a degree, 7+ years of relevant experience.

Responsibilities

• Provide breakfix support onsite at the customer location.
• Engage in diagnosing and resolving technical issues.
• Maintain relationships with customers and internal teams.

Skills

Linux hardware troubleshooting

Effective communication

Technical problem solving

Self-starter

Education

Bachelor’s degree in computer science or related field

Tools

Security+ certification

Linux+ certification

Job description

HPC Hardware Support Engineer needed for a Direct Hire opportunity with SOC’s client to work onsite in Aberdeen, MD.

*Candidate must have an active Secret clearance to be considered for this role.

Job Family Definition:

Provide technology consulting to external customers and internal project teams. As a trusted advisor, create and maintain effective customer relationships to ensure customer satisfaction. Maintain knowledge of leading-edge technologies and industry/market domain knowledge. Contribute to the company’s solutions portfolio by providing technical knowledge and methodologies based on experience gained from customer projects.

Management Level Definition:

Contributions impact technical components of SOC products, solutions, or services regularly and sustainably. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to project teams and may participate in cross-functional initiatives. Exercises significant independent judgment and may provide team leadership and mentoring.

Clearance Required:

Secret

Location:

On-site 5 days a week, with standard hours M-F 8am to 5pm. Must be flexible to support off-hours as needed.

Responsibilities:

• Breakfix experience required.
• Report daily to and work physically at the Customer Site.
• Meet and maintain customer’s SLA (Service Level Agreement).
• Engage in technical problem solving across multiple technologies.
• Own and drive service tickets, including ordering parts for repairs.
• Gather data, perform analysis, and escalate issues as needed.
• Perform daily hardware diagnostics and repairs.
• Verify and implement technical solutions.
• Maintain good relationships with team members and customers.
• Collect data to determine customer needs.
• Respond to technical information requests.
• Maintain onsite part inventory.
• Occasional travel for training required.
• Security+ and Linux+ certifications required; Linux+ must be obtained if not already held.

Knowledge and Skills:

• Self-starter, able to work independently and in a team.
• Extensive Linux hardware troubleshooting and diagnostics experience.
• Effective communication with customers and SOC teams.
• Ability to diagnose complex technical problems in a multi-technology environment.
• Confident communication with internal and external senior management.

Education and Experience Required:

• 4+ years of professional experience and a Bachelor’s degree in computer science or related field; without a degree, 7+ years of relevant experience.

Employment Prerequisites:

Successful completion of a background investigation and drug urinalysis required.

SOC is an Equal Opportunity Employer.