HPC Data Center Engineer

CDS, a Hewlett Packard Enterprise company; Exeter; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Resident Engineer to provide expert troubleshooting and support for high-performance computing systems. This role involves working closely with a dedicated team to ensure compliance with service level agreements while delivering exceptional customer service. Candidates should possess a strong background in Linux and hardware repairs, along with excellent communication skills. Join a dynamic environment where your contributions will help shape the future of IT services and support for prestigious clients in the Exeter area.

Qualifications

• Minimum of 3 years in IT maintenance and support.
• In-depth knowledge of Linux and hardware repairs required.

Responsibilities

• Troubleshoot and analyze HPC system components.
• Produce documented remediation action plans.
• Ensure compliance with SLAs and customer change management.

Skills

Linux

Hardware Repairs

System Administration

Analytical Problem Solving

Communication Skills

Customer Service

Datacentre Knowledge

Education

Degree in Computer Science or Related Discipline

Job description

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Who We Are

CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.

CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.

Role Overview

We are looking for a senior resident engineer to join us to provide troubleshooting and remediation of onsite hardware for an HPC (High Performance Computing) system for a prestigious UK customer located in the Exeter area.

As a senior engineer, you will be working as part of a dedicated team to deliver reactive support, ensuring compliance with the SLAs (Service Level Agreement) associated with the contract.

All necessary product training will be provided along with mentoring from colleagues within the site team to enable the successful candidate to provide the level of support required.

The tasks will include (but not limited to):

• Carry out advanced troubleshooting and analysis of failed HPC system components.
• Produce accurate documented remediation action plans and technical records.
• Work as part of a dedicated team to deliver support on advanced HPC hardware and software technologies.
• Maintain meticulous records of planned maintenance actions and outcomes within case management systems.
• Ensure compliance with customer rules for change management controls.
• Provide a professional and positive approach to the customer in the execution of all duties.
• Follow technical escalation procedures to ensure critical issues receive maximum focus

Required skills and attributes

• Educated to degree level, or equivalent, in a computer science or related discipline with a minimum of 3 years of experience in IT maintenance and support.
• An in-depth working knowledge of Linux and experience of hardware repairs are mandatory requirements.
• Previous System Administration and / or software troubleshooting experience would be an advantage.
• Possess an analytical approach to problem solving and be fully committed to drive issues to conclusion.
• Excellent communication skills, both written and verbal are required.
• The candidate should be flexible and be able to travel when required.
• High competency with server operation and maintenance.
• Confident, collaborative working stye with exceptional customer service skills and ability to communicate effectively at all levels.
• Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines.
• Proactive approach to work activities & support of colleagues.
• Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.
• Knowledge of Datacentre environments and infrastructure.

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At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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