Housing with Support Manager

Metropolitan Thames Valley; Midlands; On-site; GBP 28,000; Full time

Job summary

Metropolitan Thames Valley Housing is looking for a Housing with Support Manager to join our team in Derby. The role includes on-site management to help individuals maintain independence and improve their quality of life. With a strong focus on customer service and collaboration with partner agencies, this position requires expertise in services for older persons and a commitment to promoting wellbeing and community support.

Benefits

28 days annual leave plus 8 bank holidays

2 volunteering days per year

Enhanced pension with up to 9% matched contributions

Option to buy or sell up to 5 days of annual leave

Health cash plan for healthcare needs

Training and development via Wisebox platform

Career progression opportunities

Employee Assistance Programme supporting wellbeing

Qualifications

• Experience in housing management and services for older persons required.
• Significant knowledge of customer group and service type, including safeguarding.
• Full Driving Licence required.

Responsibilities

• Provide on-site housing management and support to individuals.
• Deliver excellent customer service and ensure regulatory commitments are met.
• Work with external agencies and support diverse customer needs.

Skills

Knowledge of services for older persons

Housing management

Administration skills

IT reporting

Ability to provide support

Job description

Housing with Support Manager

Location: Derby

Salary: £27,563

This role

We are seeking an experienced Housing with Support Manager to provide on-site housing management, enabling people to live as independently as possible with maximum choice and control. You will be part of a team responsible for the daily operation of the service, delivering excellent customer service and ensuring all regulatory and contractual commitments are met. Please ensure this experience is reflected on your CV.

What you'll need to succeed

• Expert knowledge of services for older persons and a good understanding of housing management.
• Ability to deliver advice and support to customers with diverse needs and work effectively with external agencies, including the local authority.
• Significant knowledge of this customer group and service type, including safeguarding, and good administration skills, including IT reporting and procurement systems.
• Ability to work with customers to provide stimulating activities that promote wellbeing and community, and offer a supportive, reassuring presence, especially during challenging times.
• Full Driving Licence required.

We will conduct an enhanced DBS check, including the Adult Barred list, upon an employment offer, with rechecks every three years.

What you need to do now

If interested, review the attached Job Description for more details. If this role is suitable for you, click 'apply now' to submit an up-to-date CV. Please complete the supporting statement to highlight your relevant qualities.

Please note: We do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:

• 28 days annual leave plus 8 bank holidays (pro rata for part-time)
• 2 volunteering days per year
• An ‘Beliefs day’ once a year for an extra day off
• Extended parental leave and family-friendly policies
• Enhanced pension with up to 9% matched contributions
• Option to buy or sell up to 5 days of annual leave
• Life assurance (3x salary)
• Cycle2work scheme
• Hybrid working (role-dependent)
• Health cash plan for healthcare needs, with family options
• Interest-free loans for tenancy deposits and season tickets
• Training and development via Wisebox platform
• Virtual social platform and organizational updates
• Career progression opportunities, mentoring, coaching, apprenticeships
• Employee Assistance Programme supporting wellbeing

About us

We are committed to sustainability and reducing environmental impact within MTVH. Learn more about our benefits and organization in the attached document.

Our promise

At Metropolitan Thames Valley Housing, we value diversity and inclusion, promoting equality and supporting our communities. We are part of the disability confident employer scheme and foster an environment where everyone can be their authentic selves. Our Network groups include:

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care, and Collaborate reflect our people-focused approach to solving social issues through teamwork. We reserve the right to close this vacancy early if a suitable candidate is found, so early application is encouraged.