Housing Tenancy Support Officer Part Time

North Northamptonshire Council; Kettering; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local government body in Kettering is seeking a Housing Tenancy Support Officer to support tenants in sustaining their homes. You'll build positive relationships, assess needs, and provide budgeting help. This role requires empathy, strong organisational skills, and a commitment to community service. Competitive salary and flexible working arrangements are offered.

Benefits

Competitive salary

Pension scheme

Generous leave entitlement

Flexible working arrangements

Qualifications

• Experience in housing, support, health, social care or community services.
• Ability to manage a busy caseload and respond effectively to challenges.
• Genuine commitment to helping people sustain their homes.

Responsibilities

• Build positive relationships with tenants needing support.
• Assess needs and create tailored support plans.
• Help tenants with budgeting and financial advice.

Skills

Excellent people skills

Organisational skills

Problem-solving skills

Empathy

Job description

Overview

Do you want to make a real difference by supporting tenants to sustain their homes and thrive in their communities? This is your chance to join North Northamptonshire Council's Housing Management Service at a time of real change and investment. We are reshaping our services to be more visible, proactive and closer to tenants – and our Housing Tenancy Support Officers are a vital part of this transformation. As a Housing Tenancy Support Officer, you'll work directly with tenants who need extra help, providing guidance, practical support and links to other services. You will be part of a service that is: visible and connected, supportive and responsive, engaged and accountable, and cleaner and safer.

Responsibilities

• Build positive relationships with tenants who need extra support.
• Assess needs and put tailored support plans in place.
• Help tenants with budgeting, benefits and financial advice to reduce arrears and prevent crisis.
• Work closely with support services, health professionals and community organisations to link tenants to the right help.
• Support vulnerable tenants, including those facing domestic abuse, safeguarding issues or mental health challenges.
• Help tenants understand their rights and responsibilities, and tackle issues before they escalate.
• Promote independence, resilience and community connections.

Our values and commitments

Our values define who we are and how we operate, and are the foundation for how we interact with customers and colleagues. They are at the forefront of our decision making and delivery and are:

• Customer-focused
• Respectful
• Efficient
• Supportive
• Trustworthy

We are proud to be a recognised Disability Confident Employer and are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024, highlighting the Council's pledge to support the Armed Forces community. The council has the silver status award for the Defence Employer Recognition Scheme (ERS) and is working towards Gold status.

Qualifications and experience

• Passion, resilience, innovation, drive and energy – with a commitment to working together to achieve success.
• Experience of working in housing, support, health, social care or community services.
• Excellent people skills – empathetic, approachable and confident in engaging with tenants.
• Ability to respond calmly and effectively to challenging situations.
• Strong organisational and problem-solving skills, with the ability to manage a busy caseload.
• A genuine commitment to helping people sustain their homes and build better futures.

Benefits and working at NN Council

• Competitive salary
• Pension scheme with employer contribution, life cover and ill-health protection
• Opportunities to develop skills, knowledge and potential within a large unitary council
• Generous leave entitlement (28 days, rising to 33 days) and bank holidays, with option to buy up to an extra 10 days
• Hybrid and flexible working arrangements, where practicable for service needs
• Employee Assistance Programme, Employee Benefits Scheme, wellbeing support and travel rates at HMRC rates