Housing Team Leader - Birmingham

Shelter; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join Shelter as a Housing Team Leader and play a key role in delivering essential frontline services in Birmingham. You will manage a dedicated team, ensuring the delivery of high-quality support to individuals facing housing challenges, while also promoting strategic initiatives within the local community. This position requires strong leadership abilities and a commitment to tackling housing inequality.

Benefits

30 days annual leave (pro rata)

Enhanced family-friendly policies

Pension scheme

Interest-free travel loans

Tenancy deposit loan access

Payroll giving

Cycle to work scheme

Employee assistance programme

Qualifications

• Experience in staff and service management, especially in casework.
• Understanding of housing law is essential.
• Ability to work with people facing exclusion and in partnership with community groups.

Responsibilities

• Manage the day-to-day operations of the Birmingham Hub.
• Lead and supervise staff and volunteers delivering advocacy and support services.
• Monitor service effectiveness and promote accessibility of housing assistance.

Skills

Communication

IT proficiency

Leadership

Job description

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Client:

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a08a5f61bff4

Job Views:

4

Posted:

07.07.2025

Expiry Date:

21.08.2025

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Job Description:

Monday 14th July 2025 at 11.30 pm Please note this role is being advertised as Housing Team Leader but on appointment the job title will be Team Leader. Applications for secondments are welcomed from organisations closely aligned or who currently work with Shelter, subject to both organisations' agreements.

Do you have proven experience of day-to-day staff and service management, including casework support and supervision? Then join Shelter as a Housing Team Leader and you could soon be playing an important role at the heart of our Birmingham Hub.

About The Role

The role of Housing Team Leader is essential to the day-to-day management of the Hub and in particular the delivery of front-line services, contracts and projects. You will lead and supervise the staff and volunteer team that delivers specialist advocacy, empowerment, advice and systems change within their local community. Supporting the Hub’s strategic lead and management team to deliver our strategy locally will be important too, as will planning and supervising casework, monitoring the effectiveness of our services and helping to promote them. You will ensure we provide an excellent quality service that meets the needs of those who need our help and that everyone has access to a safe and affordable home.

About You

You will need experience of working with people facing exclusion and disadvantage and in a multi-disciplinary context with partners, community groups and other agencies. A good understanding of housing law is essential, while experience of debt advice, support services and delivery of advice in a community setting would be useful. The communication skills it takes to line manage others and promote effective working relationships, with external agencies, people with lived experience and internally across Shelter, are key. You must be proficient in the use of a range of IT tools to carry out your work, including case management systems, Microsoft applications, internet and email.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest-free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About The Team

Our Birmingham hub specialises in providing housing advice and homelessness work, with a particular focus on families and people experiencing multiple disadvantage. We work in partnership with a range of organisations to improve the underlying systems that prevent people from living securely in suitable, safe, affordable accommodation.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.