Housing Team Leader

Gloucester City Council; Gloucester; On-site; GBP 40,000 - 45,000; Full time

Job summary

Join a dynamic local authority as a Housing Team Leader, where you will oversee housing services and lead a dedicated team. This role offers the chance to make a significant impact in the community by assisting those in housing need. You will manage the Choice Based Lettings system and ensure high service delivery standards while supporting your team’s professional growth. With a commitment to flexible working and a supportive environment, this position is ideal for those looking to advance their career in a meaningful way.

Benefits

Generous annual leave

Paid volunteering leave

Local Government Pension Scheme

Regular training opportunities

Employee Assistance Programme

Enhanced family-friendly leave

Cycle to Work scheme

Employee discount schemes

Free flu jabs

Participation in equality initiatives

Qualifications

• Experience in housing services with a focus on the Housing Act.
• Ability to manage teams and handle difficult situations.

Responsibilities

• Supervise daily operational service delivery of the housing team.
• Provide guidance and support to team members.

Skills

Housing & Homelessness Act

Team Leadership

Project Management

Communication Skills

Customer Care Skills

Job description

This is a Gloucester City Council job.

• Job Title: Housing Team Leader
• Job Location: Gloucester City Council
• Salary: £40,476 - £44,711 per annum
• Hours per Week: 37.00
• Contract Type: Permanent
• Closing Date: 16/05/2025
• Job Requisition Number: 11351
• This post is open to job share

We are a dynamic local authority providing essential services to the people of Gloucester. Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern, and light space designed for collaborative working and innovation. It's all open plan, with a living green wall and other plants, without set desks, so you can sit next to someone new every day. We are committed to improving our work environment and offer flexible and agile working arrangements to promote a healthy work-life balance.

About The Role

Are you interested in joining a busy organization and a multifaceted housing services team dedicated to assisting those in housing need? We have an exciting opportunity for a Housing Team Leader to join our Housing Services Team. The role focuses on Part VI of the Housing Act, overseeing our Choice Based Lettings (CBL) system, with a working knowledge of Part VII. You will supervise the daily operational service delivery of the team, maintaining a high level of technical and professional competence, and providing guidance and support to team members. You will also support the Housing Operational Lead and deputize when necessary.

What We Need From You

We seek an individual with experience working at a professional level, demonstrating competency in the Housing & Homelessness Act, and understanding current issues facing the housing sector. Experience in leading projects, managing teams, and handling pressure and difficult situations is essential. Excellent communication and customer-care skills, along with flexibility and teamwork, are required. The council supports ongoing development through coaching, mentoring, formal training, and professional growth opportunities.

What We Can Offer You

We provide a range of attractive benefits, including:

• Generous annual leave entitlement of 25 days, with an option to purchase 10 additional days per year
• Two days paid leave annually for volunteering activities
• Excellent Local Government Pension Scheme (LGPS) & Life Cover of three times your salary
• Regular training, career development, and qualification opportunities
• A supportive working environment with regular supervision
• Access to our Employee Assistance Programme (EAP) for confidential support 24/7
• Enhanced family-friendly leave and pay
• Cycle to Work scheme (salary sacrifice, T&Cs apply)
• Coming soon: Car scheme (salary sacrifice, T&Cs apply)
• Employee discount schemes, discounted local event tickets, and reduced-rate access to GL1 Leisure facilities
• Free flu jabs
• Participation in employee-led networks and equality initiatives

How To Apply

If you believe you have the skills and experience to make a positive impact, please submit your application and personal statement by clicking the “Apply Now” button. For an informal discussion about the role, contact Michelle Wheatley via email at [e-mail].

Additional Information

To access the job profile, follow this link: Housing Team Leader - Job Profile. Gloucester City Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We aim to recruit a diverse workforce that reflects the community we serve and are a disability confident employer, making reasonable adjustments during the recruitment process. For support or adjustments, contact [e-mail]. Further information on our equality and diversity policies can be found on our website. If applying on a secondment basis, obtain approval from your current manager before submitting your application. Under the Immigration Act 2016, candidates for customer-facing roles must demonstrate proficiency in spoken English.