Housing Team Leader

The New Inquiry; Birmingham; On-site; GBP 38,000; Part time

Job summary

Join a leading organization in Birmingham as a Housing Team Leader, where you'll play a pivotal role in managing a dedicated team. This part-time fixed-term role focuses on delivering essential services and empowerment initiatives, all while ensuring quality support for individuals facing housing challenges. With responsibility for casework and service effectiveness, your expertise in housing law and team leadership will be invaluable.

Benefits

30 days annual leave (pro rata)

Enhanced family friendly policies

Pension plan

Interest-free travel loans

Tenancy deposit loan

Payroll giving

Cycle to work scheme

Employee assistance programme

Qualifications

• Experience working with exclusion and disadvantage.
• Understanding of housing law.
• Proficient use of IT tools.

Responsibilities

• Manage the day-to-day operations of the Birmingham Hub.
• Deliver front-line services and projects.
• Supervise the staff and volunteer team.

Skills

Communication

Management

Advocacy

Tools

Case management systems

Microsoft applications

Job description

Location: Birmingham

Salary: Grade 5 - £37,181 per annum pro rata-ed for part time

Contract: Fixed term maternity cover until March 2026

Hours: Part time 30 per week working pattern can be negotiated but will need to include Wednesdays

Closing date: Monday 14th July 2025 at 11.30 pm

Please note this role is being advertised as Housing Team Leader but on appointment the job title will be Team Leader.

Applications for secondments are welcomed from organisations closely aligned or who currently work with Shelter, subject to both organisations agreements.

Do you have proven experience of day-to-day staff and service management, including casework support and supervision? Then join Shelter as aHousingTeam Leaderand you could soon be playing an important role at the heart of our Birmingham Hub.

About The Role

The role of Housing Team Leader is essential to the day-to-day management of the Hub and in particular the delivery of front-line services, contracts and projects. You will lead and supervise the staff and volunteer team that delivers specialist advocacy, empowerment, advice and systems change within their local community. Supporting the Hubs strategic lead and management team to deliver our strategy locally will be important too, as will planning and supervising casework, monitoring the effectiveness of our services and helping to promote them. You will ensure we provide an excellent quality service that meets the needs of those who need our help and that everyone has access to a safe and affordable home.

About You

You will need experience of working with people facing exclusion and disadvantage and in a multi-disciplinary context with partners, community groups and other agencies. A good understanding of housing law is essential, while experience of debt advice, support services and delivery of advice in a community setting would be useful. The communication skills it takes to line manage others and promote effective working relationships, with external agencies, people with lived experience and internally across Shelter, are key. You must be proficient in the use of a range of IT tools to carry out your work, including case management systems, Microsoft applications, internet and email.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About The Team

Our Birmingham hub specialises in providing housing advice and homelessness work, with a particular focus on families and people experiencing multiple disadvantage. We work in partnership with a range of organisations to improve the underlying systems that prevent people from living securely in suitable, safe, affordable accommodation.

About Shelter

Home is a human right. Its our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to Apply

Please click Apply for Job below. You are required to submit a CV and a supporting statement. The supporting statement should include your responses to the points in the About You section of the job description of no more than 350 words each.

Please Provide Specific Examples Following The STAR Format And Ensure You Demonstrate How You Address The Behaviours Below Throughout Your Responses

• Prioritise diversity and have an inclusive mindset
• We work together to achieve our shared purpose
  
  

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

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