Housing Support Worker (Victoria Drive)

CIH International Housing Group; St Asaph; On-site; GBP 25,000; Full time

Job summary

A leading housing organization is looking for a Housing Support Worker to assist women prison leavers in securing safe housing and enhancing their life skills. You will play a vital role in promoting the mental health and well-being of these individuals through person-centered support and community engagement. The position is for 30 hours per week with a temporary contract until March 2026, offering a salary of £24,404 pro rata and numerous benefits including annual leave and pension.

Benefits

Temporary contract until March 2026

Salary of £24,404 pro rata

Minimum of 25 days annual leave plus bank holidays

Benefits platform with savings on groceries and shopping

Further studies support and career development opportunities

Employee health assistance scheme

Enhanced maternity and paternity pay

Generous contributory pension scheme

Qualifications

• Experience in client-centered environments such as housing or care.
• Knowledge of the support needs of vulnerable people.
• Basic IT skills with Microsoft Word, Excel, Outlook.

Responsibilities

• Support women prison leavers with their housing needs and life skills.
• Assist with claims for housing and associated benefits.
• Organize activities to promote social inclusion.

Skills

Welsh language

Client centered support

Mental health awareness

Verbal communication

Written communication

IT skills

Job description

Housing Support Worker (Female Prison Leaver Project)- 30 hours per week

Here at North Wales Housing, we make a difference to people's lives every day. If you're committed to helping us achieve this, we'll make sure we make a positive difference to your life too. Let's work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.

As a Gold Standard Investors in People employer, we're committed to providing an environment where our people can thrive and be proud of where they work, in a culture enabling them to fulfil their potential and feel valued for their contribution.

The Package

• Temporary contract - until March 2026
• Salary of £24,404 pro rata
• Minimum of 25 days annual leave plus bank holidays (pro rata)
• Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
• Further studies support and career development opportunities
• Annual Leave and Cycle to work purchase scheme
• Employee health assistance scheme
• Enhanced maternity and paternity pay
• Generous contributory pension scheme

The Role - Housing Support Worker

You will support women prison leavers (in a supported accommodation setting and the community (Women's Prison Leaver Project only) with their housing needs and life skills in a person-centred, trauma informed way. This will involve:

• Supporting women prison leavers with mental health and wellbeing, by encouraging healthy activities and lifestyles, and signposting to services
• Assisting with claims for housing and associated benefits to support prison leavers' financial stability
• Organising and managing a range of engaging activities to promote social inclusion
• Playing a hands-on role in responding to incidents appropriately, contacting and liaising with NWH staff, emergency services, voluntary and statutory agencies,
• Maintaining accurate service user records and files

You'll be working 30 hours per week on a 2-week rota. Shifts are as follows:

• Week 1 - Monday and Wednesday (11.30am - 8.30pm, Thursday (12.00pm - 8.00pm) and Friday (9am - 5pm)

• Week 2 - Monday (8.30am - 5.30pm), Friday (11am - 8pm), Saturday and Sunday (9am - 5pm)

Our Requirements - Housing Support Worker

• • Either have the ability to hold at least basic conversations in Welsh (although you may struggle to keep up fully) or be currently learning / willing to learn Welsh to the required level
  • Experience working in a client centred environment such as housing, care or similar (e.g., supporting individuals in reporting maintenance issues, making healthcare appointments, pursuing hobbies, securing training and employment, etc.)
  • Knowledge of the support needs of vulnerable people
  • Good verbal and written communication skills
  • Hard working, with a positive 'can do attitude'
  • At least have basic IT skills, with knowledge of Microsoft Word, Excel, and Outlook

At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for an enhanced DBS disclosure to be undertaken by our organisation.

North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.

Shortlisting of applications and interviews for this role will take place while the advert is live; the advert will close once the successful candidate is found. Candidates are therefore encouraged to submit applications as soon as possible.