Housing Support Worker (Ref:0066ZB)

Integrated Care System; Truro; On-site; GBP 24,000 - 30,000; Full time

Job summary

A community support organization in Truro is looking for a dedicated individual to help clients at risk of losing their tenancy due to substance misuse. This role involves collaboration with various teams and external agencies to provide comprehensive support. Candidates should have experience in outreach and an understanding of homelessness. This position offers generous benefits, including 28 days annual leave plus bank holidays and flexible working arrangements.

Benefits

28 days annual leave plus bank holidays

Extra day off for birthday

Enhanced maternity, paternity and adoption leave

2 days paid volunteer leave

Pension scheme enrollment

Discount card for savings

Refer a Friend scheme

Qualifications

• Experience working in homelessness or social care.
• Track record with substance misuse clients.
• Ability to work flexible hours.

Responsibilities

• Support clients to prevent homelessness.
• Collaborate with community teams and agencies.
• Travel to various centres across Cornwall.

Skills

Outreach experience

Communication skills

IT competence

Resilience

Education

Full UK Driving Licence

Job description

The Housing Support Grant (HSG) is a project supporting clients with drug and alcohol issues who are also at risk of losing their tenancy. To be eligible, clients need to be in temporary, supported, emergency or private rented accommodation.

Main duties of the job

We work alongside the community teams and with external agencies to support our clients to prevent homelessness. The focus is to support in any way that the client needs to help them remain accommodated.

About us

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland.Our name reflects who we are - a positive place where people can progress, connect with others and get friendly, expert help in a way that's right for them.Our staff team changes lives. If you're passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we'd love to hear from you.

Job responsibilities

All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included.The current closing date is 25th August 2025, however, please note that this role may close early should sufficient applications be received, so early application is advised.We are part of a large integrated drug and alcohol service working with some of Cornwall's most excluded and disadvantaged people. Successful candidates will also work alongside in-house services which include community, clinical, criminal justice and a residential rehabilitation facility.WithYou is all about working with our clients to find the right path for them to get back to where they want to be, and you will be joining an amazing team of people who go the extra mile to make that happen.Working within one of our services is always busy, sometimes challenging but always rewarding. We work collaboratively to provide the best support and treatment to anyone who needs it, so why don't you apply to be part of something great!About the RoleYou will be a resilient and committed individual who has an understanding of the problems faced by individuals finding themselves homeless or in insecure accommodation.As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.You will also be required to work occasional Saturdays.Benefits

• 28 days annual leave, plus bank holidays
• An extra day off for your birthday or a special occasion of your choice
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You's pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

Person Specification

Qualifications

• Full UK Driving Licence and own transport (the role will involve travelling to a variety of centres across Cornwall)
• Should you be successful in your application, you will be required to provide 3 years worth of references and where applicable, will need to undergo an enhanced DBS check.

Experience

• Demonstrable experience working in the fields of outreach, housing/homelessness health, social care, criminal justice, domestic abuse, or another specialist setting
• Successful track record of working with substance misuse clients
• Resilient and the ability to prioritise and work under pressure
• Knowledge and understanding of health and safety, including assessing high-risk situations for service users
• Excellent verbal and written communication skills
• Be IT competent
• Knowledge and understanding of homelessness, assessment, care planning and key working
• Ability to build effective relationships with a range of internal and external stakeholders
• Ability to work effectively as a team player
• Ability to work flexible and unsocial hours as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.