Housing Support Worker - North East

Nacro; North East; On-site; GBP 25,000; Full time

Job summary

Nacro is looking for a dedicated Housing Support Worker to join their Community Accommodation Service in the North East. The role involves providing vital housing support to vulnerable individuals, including those on bail and exiting prison, and aims to facilitate stable housing outcomes. Candidates should have a strong understanding of the Criminal Justice System and housing management, alongside a commitment to helping those in need.

Benefits

Generous annual leave

Sick pay exceeding statutory requirements

Cycle-to-work scheme

Qualifications

• Commitment to supporting vulnerable people and understanding their needs.
• Experience in housing management and support planning is valued.

Responsibilities

• Plan and deliver effective support and safety plans.
• Support residents in understanding housing responsibilities.
• Empower service users to achieve their goals.

Skills

Understanding of Nacro’s values

Knowledge of issues affecting people in contact with the Criminal Justice System

Ability to develop person-centered support

Understanding of housing management

Ability to work with vulnerable adults

Flexibility to travel

Job description

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Housing Support Worker - North East, North East

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Client:

Location:

North East, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2522ab263b5c

Job Views:

51

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

SUPPORT WORKER – Community Accommodation Service – Tier 2 Salary - £24,962 Job Type - Permanent/Full-Time Hours – 40 hours (including 5 hours paid lunch breaks) Location – North East (Driving License and access to vehicle MANDATORY)

The provision of the contract is between 08:00 and 22:00. As such, there will be morning and evening shifts available with a rolling rota for Saturday on call shifts. However, there is flexibility around this which can be discussed at interview.

We believe that a career is not just about earning a living; it's about having your say and making things happen that can mean positive changes to the lives of vulnerable people. We are a national social justice charity with more than 50 years' experience of changing lives, building stronger communities, and reducing crime.

Nacro has launched the Community Support Service – Tier 2 (CAS-2), a national service commissioned by the Ministry of Justice to provide accommodation as an alternative to custody.

This role is based within our team in the East of England. As a Support Worker, you will provide housing support and management services to a diverse range of service users, including those on Bail, prison leavers, and individuals in the criminal justice system. The team offers flexible, holistic support to residents with various needs, aiming to help them find and maintain stable housing at the end of their CAS-2 placement. You will manage a caseload of clients in properties within your designated area in the East of England.

This role provides a valuable pathway into other criminal justice and housing professions.

Key Responsibilities

• Plan and deliver effective support and safety plans with the service user, referring to specialist agencies as needed.
• Ensure properties are adequately equipped, maintained, furnished, and cleaned.
• Support residents in understanding responsibilities to retain their CAS-2 and future accommodation.
• Empower and motivate service users to identify and achieve their goals.
• Develop a move-on plan with service users early, identifying realistic future housing options.

What we want from you

• Understanding and commitment to Nacro’s values.
• Knowledge of issues affecting people in contact with the Criminal Justice System and/or experiencing homelessness.
• Ability to develop person-centered support and move-on planning.
• Understanding of housing management, housing-related support, and safeguarding.
• Ability to work with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, employment, and housing support).
• Flexibility to travel within your area for training and meetings, and to cover other local patches as needed.

What you can expect from us

• A dynamic, supportive team committed to delivering results.
• Flexibility to work in the community, including working from home between property visits.
• Support for your career development.
• Excellent benefits, including generous annual leave, additional leave, sick pay exceeding statutory requirements, and a cycle-to-work scheme.