Housing Support Worker AST

Target Housing; Rotherham; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading company in social housing services is seeking an Entry Level Housing Support Worker to assist residents in maintaining their tenancies in Rotherham. The ideal candidate will provide essential support and guidance, ensuring residents understand their rights and responsibilities while promoting independent living skills. This full-time role offers a competitive starting salary with opportunities for growth.

Qualifications

• Understanding of services provided to vulnerable groups.
• Knowledge of risk assessments and support planning.

Responsibilities

• Provide high quality housing and support services to sustain tenancies.
• Assist residents with personal budget management and understanding their rights.
• Conduct regular risk assessments and adapt support plans as needed.

Skills

Customer Focus

Communication

Integrity

Team Working

Confidence & Judgment

Education

Basic knowledge of Welfare Benefits System

Understanding of delivering supported housing services

Job description

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Support Worker

Salary: (full time) Starting salary £25,715, rising to £27,025 after 12 months and rising to £27,955 after a further 12 months. Pro rata

This role requires a full driving licence and access to a roadworthy vehicle

Rotherham and south Yorkshire

Main Purpose

To provide high quality housing and support services to residents in order to assist them to sustain their tenancies.

Specific tasks

• Assist residents when moving in, or out of Target accommodation.
• Assess the circumstances, aspirations and needs of each resident in order to make a support plan that is relevant to the resident and realistic in its achievement.
• Act as residents’ keyworker offering advice and support to negotiated and agreed support planning to enable them to develop their skills for independent living.
• Assist residents to maximise their income and to manage their personal budgets.
• Support residents to understand their rights and responsibilities under their occupancy agreements.
• Support and motivation to residents encouraging them to achieve personal goals.
• Carry out regular resident risk assessment and ensure it is properly recorded and copied to relevant officers in the organisation.
• Review support plans periodically and adapt them according to changing needs
• Make sure residents pay the rent due to Target Housing as required by the occupancy agreement. Assist residents with their benefit claims where necessary.
• Monitor residents’ handling of Target Housing property and consumption of gas & electricity.
• Monitor residents’ compliance with their occupancy agreements. Inform Service Manager who will then act to resolve non-compliance issues.
• Monitor occupancy to ensure that properties have not been abandoned or damaged and take prompt action when it happens to avoid unnecessary costs to TH.
• Where appropriate, help residents with budgeting. Negotiate with other bodies on behalf of the resident on the repayment of arrears such as rent owed to the Local Authority Housing Department.
• Liaise with the Probation Service and any other appropriate bodies to ensure that all are aware of relevant information.
• Enable and support the service user to deal with conflict and disputes amongst service users and between service users and neighbours.
• Assist in the delivery and development of resident activities.
• Keep all prescribed records in order that the value of the tenant support service can be audited and comply with confidentiality policy.
• Build links with external organisations, to maintain constructive working relations and to ensure resident’s needs are met.
• Participate in office duty arrangements.
• Provide cover for absent Housing Support Assistants & Supported Housing Assistant.
• Accompany a colleague to an appointment or visit where dual attendance is required.
  
  

General tasks

• Attend and participate in training sessions or activities as required.
• Participate in team meetings and supervision as required,
• Perform other such duties as may be required to further the aims of Target Housing within the Health and Safety requirements.
• Adhere to all of Target Housing’s policies and procedures in particular our Equal Opportunities, Confidentiality and Health and Safety policies.
• Carry out other such duties as directed by senior managers as appropriate to the aims of Target Housing.
  
  

Person specifications

• Understanding of services provided to vulnerable groups
• Understanding of delivering supported housing services.
• Understanding of delivering services to residents in housing and supported accommodation
• Basic knowledge of Welfare Benefits System.
• An understanding of risk assessments and support planning
• Understanding of the Judiciary System in the UK
  
  

Competencies

Customer Focus (Critical)

Integrity (Critical)

Team Working (Critical)

Confidence & Judgment (Very Important)

Communication and Influence (Very Important)

Planning & Organising (Important)

Technical (Important)

Closing date: 23/06/2025

Target welcomes applications from all members of the community. Target reserves the right to close this role earlier than stated should the number of applications suffice.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Civic and Social Organizations

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