Housing Support Worker

4Recruitment Services; Lancashire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A staffing agency in the UK is seeking a passionate Housing Support Worker to engage with individuals in complex needs services across Wigan and Leigh. The role requires strong communication skills and experience in managing caseloads. You will help clients develop their independence through tailored support plans. This position offers flexible working hours and a competitive pay rate.

Benefits

24-hour one-on-one specialist support

Employee Benefits Programme

Dedicated payroll support

Qualifications

• Experience managing a caseload independently.
• Confident in handling incidents and making informed decisions.

Responsibilities

• Conduct assessments to identify individual needs.
• Develop and implement goal-based support plans.
• Facilitate access to education and employment opportunities.

Skills

Supporting vulnerable individuals with complex needs

Strong communication skills

IT and administrative skills

Job description

Housing Support Worker

Are you a passionate Housing Support Worker looking for your next role? 4Recruitment Services is currently recruiting for a Housing Support Worker to work in a complex needs service in Leigh. The role will be based across Wigan and Leigh.

Pay Rates: GBP13.62 - GBP16.00 per hour

Information about the Role:

Successful candidates will be offered 37.5 hours per week for 2 months initially on an 8-week rolling rota that includes a mix of flexi days, late shifts, and 2 weekends out of every 8.

What you will be doing:

• Conduct assessments to identify and prioritise individual needs
• Develop and implement SMART goal-based support plans
• Promote opportunities for skill development and independence
• Maintain accurate, up-to-date customer records
• Empower customers to understand their rights and participate in service delivery
• Co-produce support and move-on plans with customers and relevant stakeholders
• Review support and risk plans regularly or following significant changes
• Provide support with tenancy management and daily living skills
• Facilitate access to education, training, and employment opportunities
• Signpost to external services such as food banks and healthcare providers
• Support financial independence through budgeting and income maximisation
• Encourage safe medication self-management
• Lead group work and support initiatives
• Follow safeguarding procedures and escalate concerns appropriately
• Manage referrals and assess new customers
• Support housing management tasks, including income collection
• Report repairs and health and safety issues
• Prepare rooms and maintain a safe, clean environment
• Handle challenging situations with sensitivity and professionalism
• Build and maintain local partnerships to enhance support provision
• Complete administrative and operational duties as required

Specialist knowledge, skills, and experience:

• Experience supporting vulnerable individuals with complex needs
• Ability to manage a caseload independently
• Strong communication and interpersonal skills
• Confident in handling incidents and making informed decisions
• Competent IT and administrative skills

Desirable skills:

• Knowledge of trauma-informed or psychologically informed approaches
• Experience working in challenging environments
• Understanding of housing benefit systems

What we offer:

• 24-hour one-on-one specialist support within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Dedicated payroll support to ensure you receive full benefits

Recruitment is conducted in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy further or inquire about other opportunities, please contact our team at (phone number removed) or email (url removed).