Housing Support Register Co-ordinator (Distinct Pathways)

Bristol City Council; Bristol; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local government authority in Bristol is seeking an enthusiastic individual passionate about housing and homelessness issues. The role focuses on improving communication between accommodation services and support teams, requiring strong IT, coordination, and training skills. Ideally, candidates should have experience with referral accommodation registers and be confident with data handling. This position offers flexible working arrangements and an excellent rewards package.

Benefits

Flexible working and flexitime

Membership of the Local Government Pension scheme

Generous annual leave allowance

Qualifications

• Good IT, liaison, and co-ordination skills.
• Experience in working with referral or placement accommodation registers (preferred).
• Very confident working with spreadsheets and placement data.
• Good written and verbal communication and training skills.

Responsibilities

• Improve communication between accommodation services and Housing Support Register.
• Create efficient processes for accurate data inputting.
• Visit providers to suggest improvements in sensitive client information handling.
• Run training sessions for new users of the Housing Support Register.
• Clarify operational colleagues’ commissioning intentions for referrals.

Skills

Good IT skills

Liaison skills

Co-ordination skills

Experience with accommodation registers

Communication skills

Job description

Overview

Full Time, Permanent
Location: Based at 100 Temple Street & home working by agreement

Are you passionate about housing and homelessness issues? We are looking for an enthusiastic individual to join our friendly team who is interested in homelessness issues, has good IT, liaison and co-ordination skills, and ideally, experience in working with referral or placement accommodation registers.

The focus of this role is to help improve the interface and communication between commissioned temporary accommodation, support services for homeless households and the referral routes/operational aspects of our Housing Support Register.

Based within Housing Options, you will work closely with members of the Commissioning and Contracts team & the team that administers the Housing Support Register and other key stakeholders. You will also assist in working collectively to create more fluid, efficient and outcome focused processes to ensure that data inputting is accurate.

If you are interested in helping create a better experience for homeless clients and are engaged and solution-focused, we would like to hear from you.

Responsibilities

• Improve the interface and communication between commissioned temporary accommodation, support services for homeless households and the referral routes/operational aspects of the Housing Support Register.
• Work within Housing Options and closely with the Commissioning and Contracts team & the Housing Support Register team and other key stakeholders to create more fluid, efficient and outcome focused processes to ensure accurate data inputting.
• In a typical week, visit a commissioned provider to discuss possible improvements to how sensitive client information is recorded and shared.
• Run a training session for new users of the Housing Support Register.
• Clarify with operational colleagues on commissioning intentions in terms of referrals to a particular service and look at technical solutions to improving how rough sleeper information can be analysed.
• Be confident working with spreadsheets and placement data, and communicate effectively to compliment training skills.

Qualifications / Skills

• Good IT, liaison and co-ordination skills.
• Experience in working with referral or placement accommodation registers (preferred).
• Very confident working with spreadsheets and placement data.
• Good written and verbal communication and training skills.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Rewards and Benefits

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. You’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

How to apply

How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we may shortlist against the desirable criteria as well; please demonstrate how you meet this in your application.

Disability Confident We are a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We’ll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

Want to know more?

Please email Katie McLoughlin or Hywel Caddy:
Bristol City Council strives to have a workforce that reflects the communities it serves. We are committed to ensuring diversity in our hiring process and appointments will be made on merit.

The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to ensure everyone is treated fairly.