Housing Support Officer Pembrokeshire

Age Cymru Dyfed; Haverfordwest; On-site; GBP 20,000 - 25,000; Full time

Job summary

An organization supporting older people's housing in Pembrokeshire is seeking a Support Worker. The role involves providing essential housing-related support, conducting outreach, and ensuring clients receive appropriate assistance to maintain accommodation. Ideal candidates will possess strong communication skills, knowledge of vulnerabilities faced by older individuals, and a commitment to a person-centered approach. A UK driving license is required.

Qualifications

• Ability to listen and communicate effectively.
• Knowledge of complex issues faced by vulnerable people.
• Understanding of housing issues for older clients.
• Ordered approach to advice delivery and casework.
• Awareness of relevant legislation in Wales.
• Broad understanding of health and social care for older people.
• Experience with policies like GDPR and adult safeguarding.
• Capacity to work objectively and liaise with others.
• Ability to manage time effectively and prioritize referrals.
• Commitment to collaborative working and co-production.
• Knowledge of welfare benefits framework.
• Spoken and written Welsh to level 3 desirable.

Responsibilities

• Provide housing-related support for older people.
• Maintain knowledge of information resources supporting advice services.
• Keep updated on law changes affecting older people.
• Maintain statistical information and case records.
• Deliver outreach providing information on available support.
• Negotiate on behalf of clients.
• Work with a team of advice staff and volunteers.
• Liaise with outside agencies for client benefit.
• Make home visits as necessary.
• Assist in training and supervision of volunteers.
• Promote the service to local partners and clients.

Skills

Communication skills

Knowledge of vulnerable issues

Understanding of housing needs for older clients

Legislative awareness in Wales

Health and social care understanding

Experience with policies and procedures

Person-centered approach

Autonomy in work

Benefit framework knowledge

Job description

• The key part of the service is to provide a high-quality housing related support services for older people.
• Age Cymru Dyfed will deliver support to prevent homelessness and stabilize housing situations.
• The service will support individuals to maintain their accommodation or find suitable alternatives.
• It will also focus on supporting individuals to overcome other challenges with the aim of enabling them to live independently in the home of their choice.
• Support Workers will maintain up-to-date files and records of interviews in line with the I&A Quality Programme benchmarks and the Advice Quality Standard.
• Will ensure that the policies of Age Cymru Dyfed, particularly the Equality and Diversity, Health and Safety and Confidentiality policies and other client care practices, are correctly adhered to.
• Will work with other members of the team to improve the effectiveness of Age Cymru Dyfed and provide relief cover for other staff when required.
• To contribute to Age Cymru Dyfed’s social policy work.

This role will provide both short-term and long-term support for people living within Pembrokeshire.

The role will involve some outreach work within the county raising awareness of support available .

The service provision will be adaptable and will include face-to-face in the home/office, and/or telephone to meet the needs of the individual.

Occasional flexibility may be needed for appointment times to suit the client’s needs

Age Cymru Dyfed Pembrokeshire Older People’s Housing Support Service

Key responsibilities of the role:

• Provide support primarily related to housing needs of older people in the county
• Develop a working knowledge of the information resources and office systems, which support the advice service, using them effectively and contributing to their continuous improvement.
• Keep up to date on relevant changes in the law, policies, and procedures, both locally and nationally, as they apply to and affect older people and their carers.
• To provide and maintain statistical information and case records in line with data protection regulations.
• To deliver outreach within the community providing information on the support available and direct support services to older people.
• To negotiate on behalf of clients, ensuring that the client’s best interests are represented.
• Contribute to the maintenance of local information systems.
• To work as part of a team with other advice staff and volunteers.
• To liaise with outside agencies including Social Services and Department for Works and Pensions on behalf of clients, and for the purpose of establishing close working links.
• To make home / outreach visits as necessary
• To assist with the training and supervision of the advice volunteers.
• Promote the service to local partners and priority clients.

Skills, Qualities and Experience

Skills, Qualities, and Experience	Essential (E) or Desirable (D)
The ability to listen and communicate effectively and establish a good rapport with people.	E
A knowledge and understanding of the complex and difficult issues faced by vulnerable people living in Pembrokeshire	E
An understanding of the issues suffered by older clients in relation to their housing needs	E
An ordered approach to the delivery of information and advice and casework and a willingness to work within agreed procedures.	E
An awareness of primary legislation in Wales seeking to address these issues.	E
A broad understanding of health and social care issues for older people and those who care or support them	E
Experience of adhering to policies and procedures, including those linked to consent, GDPR, adult safeguarding, etc.	E
The ability to work objectively, in a person-centered way, effectively liaising with others including but not limited to clients, their carers, local authorities and landlords, health and social care professionals, other providers of service, etc.	E
The ability to work with a high degree of autonomy; to manage time effectively and prioritise referrals that target those in greatest need.	E
Experience of and commitment to collaborative working and co- production. The ability to make home visits as necessary.	E
Knowledge of the welfare benefits framework and the ability to undertake benefits checks and provide advice to level 4 of the advice framework.	E
Spoken and written Welsh to a minimum of level 3.	D
Previous experience of working with older people.	D

Additional requirements

• Satisfactory DBS check and personal references
• Current full UK driving license and full use of a car for work purposes with the appropriate business insurance cover in place.