Housing Support Officer - Full-Time

Housing Diversity Network; Weston-super-Mare; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community service organization in Weston-super-Mare is seeking a Housing Support Officer to help customers sustain their tenancies. This role involves maintaining a caseload, offering person-centered support, and empowering individuals towards independent living. Candidates should have experience in support roles and strong communication skills. Full training will be provided, and a valid driving license is required.

Qualifications

• Experience providing support in housing, health, social care, or customer service.
• Awareness of issues affecting vulnerable people.
• Ability to manage time and prioritize workloads.

Responsibilities

• Maintain a caseload of customers.
• Provide person-centered support to customers.
• Empower customers to develop necessary skills for independent living.

Skills

Support and advocacy experience

Effective communication skills

Solution-focused approach

Positive attitude towards teamwork

Time management

Job description

Job Title

Housing Support Officer - Full-Time

Organisation

Alliance Homes Group

Job Description

We have an exciting opportunity for Housing Support Officers to join our Community Service team. This role provides support to customers by ensuring appropriate information and advice is given to assist them to sustain their tenancies.

You will maintain a caseload of customers and deliver a person-centred support to those who often present with complex needs requiring a skilled response e.g. those in crisis, with complex welfare benefit issues or at risk of homelessness. You will provide advice and guidance regarding housing, health, social care, budgeting, benefits, debt management and employment.

You will empower customers to develop the necessary skills and motivation to improve their lives and successfully sustain independent living.

About You

We are looking for someone who has experience of providing support, advocacy or advice and guidance work in a housing, support, health, social care or customer service setting, with an awareness of the issues affecting vulnerable people. You will need to be solution focussed, have effective communication skills including the ability to liaise with a wide range of customers, a positive attitude towards team working, be self-motivated and own an ability to manage time and prioritise workloads.

Full training will be given within a supportive team.

Due to the nature of this role, you will need to be able to drive with access to your own vehicle or alternative transport.

The successful candidate will also be subject to a satisfactory Enhanced DBS check.

We will be reviewing applications and interviewing candidates as they are received, therefore we would recommend submitting an application as soon as possible as the vacancy may close early.

You can apply for the role here: Housing Support Officers - Full Time