Housing & Support Officer Epsom and Ewell Housing Association

Epsomandewellfamilies; Epsom; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a small, friendly team in a full-time office role with a focus on providing excellent housing services. This position offers a unique opportunity to make a difference in residents' lives through various tasks, from organising community events to liaising with external agencies. The ideal candidate will be proactive, practical, and possess great organisational skills. Enjoy a supportive environment where your contributions are valued, and your positive attitude can shine. If you're looking for a fulfilling role in a caring organisation, we want to hear from you!

Qualifications

• Experience in customer service and housing support roles is preferred.
• Ability to work collaboratively in a small team.

Responsibilities

• Provide and shape a brilliant housing service for residents.
• Organise events, sign up new residents, and resolve maintenance issues.

Skills

Customer Focus

Organisational Skills

Problem Solving

Job description

We have a wonderful opportunity for someone looking for a full-time office based role in a small, friendly and supportive team. Reporting to the Housing Services Manager, you will be responsible for providing and shaping a brilliant housing service for all our residents.

As a small organisation with 94 properties on one site, Epsom and Ewell Housing Association (EEHA) is able to provide a flexible, personalised approach where staff are given enough time to focus on residents’ needs. The work is interesting and varied and at all levels. Your day could involve organising a coffee morning, signing up a new resident, liaising with external support agencies or resolving maintenance issues.

Our ideal candidate will be customer focused with great organisational skills and a collaborative and ‘can do’ style; someone who enjoys working in a small team, with minimal supervision. We value experience, but believe enthusiasm and a positive attitude matter the most. So, if you are a proactive, practical and problem solving person, we’d love to hear from you.

EEHA offers a range of benefits (currently under review).

To find out more and how to apply, please email [e-mail] or calling Gina Betteridge, Housing Services Manager, on 01372 748558.

• Closing date for applications: Monday 26th May 2025