Housing Support Officer

Housing Diversity Network; Weston-super-Mare; On-site; GBP 17,000; Part time

Job summary

A community service organization in Weston-super-Mare seeks a Housing Support Officer to assist customers in sustaining their tenancies. This role involves maintaining a caseload while providing tailored support for those facing complex challenges. Ideal candidates will have experience in support roles and effective communication skills. A positive attitude toward teamwork and time management is essential. A driving license is required.

Qualifications

• Experience in providing support, advocacy, or advice in housing or social care.
• Awareness of issues affecting vulnerable people.
• Ability to liaise with a wide range of customers.

Responsibilities

• Maintain a caseload of customers and deliver person-centred support.
• Provide advice regarding housing, health, social care, budgeting, and benefits.
• Empower customers to develop skills for independent living.

Skills

Effective communication skills

Solution focused

Team working

Time management

Job description

Job Title

Housing Support Officer

Organisation

Alliance Homes

Job Description

22 hours per week

Actual Salary: £16,557 per annum

About The Role

We have an exciting opportunity for a Housing Support Officer to join our Community Service team. This role provides support to customers by ensuring appropriate information and advice is given to assist them to sustain their tenancies.

You will maintain a caseload of customers and deliver a person-centred support to those who often present with complex needs requiring a skilled response e.g. those in crisis, with complex welfare benefit issues or at risk of homelessness. You will provide advice and guidance regarding housing, health, social care, budgeting, benefits, debt management and employment.

You will empower customers to develop the necessary skills and motivation to improve their lives and successfully sustain independent living.

About You

We are looking for someone who has experience of providing support, advocacy or advice and guidance work in a housing, support, health, social care or customer service setting, with an awareness of the issues affecting vulnerable people. You will need to be solution focussed, have effective communication skills including the ability to liaise with a wide range of customers, a positive attitude towards team working, be self-motivated and own an ability to manage time and prioritise workloads.

Full training will be given within a supportive team.

Due to the nature of this role, you will need to be able to drive with access to your own vehicle or alternative transport.

The successful candidate will also be subject to a satisfactory Enhanced DBS check.

We will be reviewing applications and interviewing candidates as they are received, therefore we would recommend submitting an application as soon as possible as the vacancy may close early.

Apply for the role here: Housing Support Officer