Housing Support Officer

Alliance Homes Group; Weston-super-Mare; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community support organization in Weston-super-Mare seeks a Housing Support Officer to assist customers maintain their tenancies. Responsibilities include providing advice on housing and welfare benefits. Ideal candidates will have experience in support roles, strong communication skills, and a positive attitude towards teamwork. A valid driver’s license is required. Full training will be provided in a supportive environment.

Qualifications

• Experience of providing support, advocacy or advice in relevant settings.
• Awareness of issues affecting vulnerable people.
• Ability to drive with access to own vehicle or alternative transport.

Responsibilities

• Maintain a caseload of customers and deliver person-centred support.
• Provide advice regarding housing, health, and welfare benefits.
• Empower customers to develop skills for independent living.

Skills

Experience in support or advocacy roles

Effective communication skills

Solution-focused approach

Teamwork

Time management

Job description

We have an exciting opportunity for a Housing Support Officer to join our Community Service team. This role provides support to customers by ensuring appropriate information and advice is given to assist them to sustain their tenancies.

You will maintain a caseload of customers and deliver a person-centred support to those who often present with complex needs requiring a skilled response e.g. those in crisis, with complex welfare benefit issues or at risk of homelessness. You will provide advice and guidance regarding housing, health, social care, budgeting, benefits, debt management and employment.

You will empower customers to develop the necessary skills and motivation to improve their lives and successfully sustain independent living.

About you:

We are looking for someone who has experience of providing support, advocacy or advice and guidance work in a housing, support, health, social care or customer service setting, with an awareness of the issues affecting vulnerable people. You will need to be solution focussed, have effective communication skills including the ability to liaise with a wide range of customers, a positive attitude towards team working, be self-motivated and own an ability to manage time and prioritise workloads.

Full training will be given within a supportive team.

Due to the nature of this role, you will need to be able to drive with access to your own vehicle or alternative transport.

The successful candidate will also be subject to a satisfactory Enhanced DBS check.