Housing Support Officer

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, accepting of all, and free from discrimination and bias.

The Housing and Homelessness Service is a very busy environment facing several challenges to meet the housing needs of Coventry citizens. The team has grown significantly over the past 12 months, reflecting that Housing & Homelessness are now key council priorities. The team is responsible for:

1. Provision of the statutory homeless service
2. Provision of temporary accommodation
3. Management of the housing register
4. Coordination of support to citizens rough sleeping
5. Commissioning of homeless services
6. Responsibility for housing strategy

The Council's strategic vision is outlined in the Housing & Homelessness and Rough Sleeping Strategies.

Our Values

Aligned with our One Coventry Values, we aim for our communities to be represented across our workforce. We are committed to being a truly inclusive organization that encourages diversity of all kinds, including diversity of thinking. We especially welcome applicants from minority ethnic, LGBT+, disabled, and neurodiverse communities to help us make a difference, ensuring equity and respect are central to our work.

Our values include:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best.
• Engage and empower: We listen and work together as one.
• Create and innovate: We embrace new ways to improve.
• Own and be accountable: We deliver the best services for residents.
• Value and respect: We prioritize diversity and inclusion in all we do.

Job Role

An exciting opportunity has arisen for a Housing Support Officer within Coventry City Council's Housing & Homelessness Department. This is a 12-month full-time fixed-term position. You will be the first point of contact for new customers, providing advice and information to those experiencing or threatened with homelessness.

Main duties include:

• Handling enquiries from the public, third parties, and stakeholders
• Working as part of a team to deliver organizational goals
• Responding to administrative tasks
• Providing advice, guidance, and signposting
• Contributing to team performance objectives

Candidate Profile

This role suits someone with a background in administration and customer service. Experience in homelessness is advantageous but not essential, as training will be provided. We seek someone who:

• Has strong organizational skills and can prioritize effectively
• Is flexible in approach
• Possesses sufficient IT skills to interpret and access information
• Has experience dealing with diverse people and resolving enquiries
• Cares about delivering excellent service to internal and external customers

For an informal discussion, contact Caroline Darwin at caroline.darwin@coventry.gov.uk. Interviews are scheduled for 28 April 2025.

If you need assistance with your application, please visit our accessibility page. We offer a Guaranteed Interview Scheme for certain groups, including Armed Forces members, those currently or previously in care, and individuals with disabilities or long-term health conditions.

We operate a hybrid working model, balancing office and home working.

About Coventry

Coventry boasts a proud, innovative, and creative spirit, with a history of community collaboration and social change. The city is vibrant, diverse, and forward-looking. We are committed to excellence, employing around 5,100 staff from various backgrounds dedicated to serving our residents. Join us to make a difference in our communities. For more information on rewards and benefits, visit https://www.coventry.gov.uk/council-vacancies