Housing Support Officer

Livin Housing Limited; Rotherham; On-site; GBP 24,000 - 29,000; Full time

Job summary

A social housing provider is seeking a Housing Support Officer in Rotherham to support asylum seekers through their application process. The successful candidate will possess strong communication skills, resilience, and experience working with vulnerable groups. This full-time role offers a salary of up to £28,917 per annum along with benefits including a company vehicle, 25 days annual leave and paid volunteering leave.

Benefits

25 days annual leave plus bank holidays

Paid volunteering leave

Company vehicle and fuel card

Access to EAP counselling

Qualifications

• Experience with mental health and challenging behaviour.
• Ability to identify individual and family needs and support packages.
• Experience in record keeping and risk assessments.

Responsibilities

• Support service users at various stages of their asylum process.
• Provide practical and emotional support.
• Maintain accurate records for Home Office audits.

Skills

Experience working with vulnerable and diverse client groups

Effective communication skills with colleagues, authorities, and service users

Resilience and adaptability

Understanding of safeguarding procedures

Customer service

Education

Full UK driving license

Job description

Annual salary: up to £28,917.00

Housing Support Officer

Location: Rotherham

Salary: up to £28,917 per annum

Full time – Permanent, 40 hours per week, Monday to Friday

Includes company vehicle and fuel card or £3,500 company car allowance

Mears provides temporary accommodation to asylum seekers while their claims are being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. As of May 2021, Mears supported over 19,000 service users across these regions. We work in partnership with central and local government, registered providers, tenants, landlords, and investors to address homelessness, increase social and affordable housing, and develop specialist housing for people with care needs.

About the Role:

Due to contract expansion, we are seeking a Housing Support Officer to join our team. This role involves supporting asylum seekers through their right to work and asylum application process with the Home Office. The ideal candidate will be resilient, trustworthy, caring, empathetic, and a good communicator. Every day presents new challenges and opportunities, making this a rewarding role.

Responsibilities include supporting service users at various stages of their asylum process, addressing safeguarding and welfare issues, providing practical and emotional support, monitoring wellbeing, and maintaining accurate records for Home Office audits. Maintaining professional boundaries and resilience are essential to providing a high-quality, needs-based service.

Role Criteria:

• Experience working with vulnerable and diverse client groups
• Understanding of safeguarding procedures
• Ability to identify individual and family needs and support packages to promote independence
• Experience with mental health and challenging behaviour
• Effective communication skills with colleagues, authorities, and service users
• Experience in record keeping and risk assessments
• Ability to work independently
• Resilience and adaptability
• Supportive, trustworthy, empathetic, approachable, and a good listener
• Flexible and willing to travel
• Full UK driving license

Note: All roles require entitlement to work in the UK. Mears does not sponsor visas at this time.

Recruitment checks include DBS, BPSS, and Security Clearance. You will need to provide identification, proof of address, references, a valid passport, and proof of residence in the UK for the last 5 years.

Benefits:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
• Paid volunteering leave
• Staff discounts through Mears Rewards
• Family-friendly policies
• Company vehicle and fuel card
• Access to EAP counselling

Required Qualifications: Accurate record-keeping, customer service, liaison, risk management, service improvement

To apply or discuss your application, contact:

Beth Dunford ([e-mail])

We support diversity and inclusion, are a Disability Confident employer, and proudly endorse the Armed Forces Covenant, achieving the Gold Award in the Defence Employer Recognition Scheme.

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