Housing Support Officer

Nacro; Redcar; On-site; GBP 27,000; Full time

Job summary

A community support organization in Redcar is seeking a Housing Support Worker to assist service users with their housing needs. The role requires a full clean UK driving licence and a proactive approach to managing priorities. Responsibilities include managing support plans and ensuring properties are compliant with housing standards. Benefits include generous annual leave and employee support programs.

Benefits

25 days holiday + bank holidays

Free eye test and contribution towards glasses

Employee assistance programme

Occupational sick pay scheme

Flexibility to work from home

Qualifications

• Genuine interest in people and ability to communicate effectively.
• Integrity and ability to maintain professional boundaries.
• Full clean UK driving licence and access to a vehicle.

Responsibilities

• Manage diary and meet service users to discuss support needs.
• Complete Support and Safety Plans in collaboration with probation staff.
• Assist users with housing applications and ensure properties are ready.

Skills

Communication skills

Listening and questioning

Attention to detail

ICT literacy

Tools

Outlook

Word

Excel

Job description

Overview

Housing Support Worker

Job Type: Full Time, Permanent

Salary: £26,584 Per Annum (Base salary £25,584 + £1,000 Unsociable Hours)

Working Hours: 40 hours per week (including 5 hours paid lunch break). Shift patterns and flexibility will be discussed during the interview. Contracts operate between 08:00 and 22:00 Monday–Friday and Saturday 09:00–17:00 on a rolling rotational basis.

Location: Redcar (Covering TS10 Area - Kirkleatham, Wilton, and Lazenby)

Candidates are required to have a full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role.

The Community Accommodation with Support, tier 2 (CAS-2) contract is a high-profile commission direct from the Ministry of Justice. Operating in every region across England and Wales, CAS-2 provides accommodation and support to low and medium risk offenders eligible for a home detention curfew or bail that would otherwise be held in prison due to lack of accommodation in the community. It is Nacro’s largest single contract and is set to grow by 60% over the next 18 months.

Responsibilities

• Manage your diary to meet role requirements; meet with service users, discuss support needs, and help them meet their objectives.
• Complete Support and Safety Plans and work with Community Probation Practitioners and court staff to best support service users.
• Assist service users with applying for Housing Benefit and paying rent, etc.
• Ensure properties meet the Decent Homes Standard; maintain attention to detail to keep homes clean, tidy, and with repairs reported and actioned to be move-in ready for service users.

What we’re looking for

• Genuine interest in people and ability to interact via phone, email, and face-to-face; adapt communication to audience and situation.
• Listening, questioning, clarity, and critical thinking; do not always accept the status quo.
• Integrity and professional boundaries; know when to escalate issues or ask for help.
• Ability to manage competing priorities; stay organized, update systems, and follow up to ensure outcomes; attention to detail.
• ICT literate with basic proficiency in Outlook, Word, and Excel (training provided).
• Non-Negotiables: Full clean UK driving licence; access to a vehicle with mileage reimbursed at 45p per mile; willingness to undertake extensive travel for business; business car insurance if appointed; enhanced DBS check with DBS Update Service registration; Prison Clearance.

Benefits

• 25 days holiday + bank holidays
• Free eye test and £50 contribution towards glasses
• Employee assistance programme
• Benefits including generous annual leave, additional special leave, and an occupational sick pay scheme exceeding statutory requirements
• Flexibility to work from home between property visits

For further information about Nacro’s CAS-2 benefits, please click here. For further information about the role, please click here. This role provides an excellent springboard into other criminal justice professions, with experience liaising local authority Housing Benefit departments and the DWP to resolve financial issues.

Additional notes

Request for Visa Sponsorship – NOT AVAILABLE FOR THIS VACANCY. Nacro is a visa sponsorship licence holder; this vacancy does not meet eligibility criteria for sponsorship, though other routes may exist depending on circumstances. See GOV.UK for guidance on right to work.