Housing Support Officer

Service Care Solutions Ltd; Oxford; On-site; GBP 25,000 - 28,000; Full time

Job summary

A housing association in Oxford is seeking a compassionate Housing Support Officer to help vulnerable individuals maintain their tenancies and live independently. The role involves providing person-centred support, managing caseloads, and collaborating with health professionals. Ideal candidates have experience in supported housing and a passion for making a positive impact. Competitive salary and permanent contract offered.

Benefits

£250 referral bonus

Qualifications

• Prior experience in a similar role, ideally within supported housing or homelessness services.
• Ability to manage a caseload effectively and independently.

Responsibilities

• Provide tailored, person-centred support to individuals living in supported housing.
• Create and review Independent Living Plans and Risk Assessments.
• Liaise with health professionals and external agencies for coordinated support.

Skills

Experience supporting individuals with complex needs

Proven ability to engage and motivate vulnerable client groups

Strong communication and partnership working skills

Knowledge of safeguarding procedures

Job description

Housing Support Officer
Oxford
Homeless Service
Permanent Contract
Full Time
£25,000.00 to £27,500.00
An excellent opportunity has become available for a compassionate and motivated Housing Support Officer to join a Housing Association’s Supported Accommodation Service in Oxford, helping vulnerable individuals to maintain their tenancies and live independently.

THE ROLE
As a Housing Support Officer, you will provide tailored, person-centred support to individuals living in supported housing, promoting independence, stability, and tenancy sustainment.

• Assess incoming referrals and engage new clients using a person-centred approach
• Create and review Independent Living Plans and Risk Assessments regularly
• Liaise with health professionals, external agencies, and colleagues to provide coordinated support
• Attend safeguarding meetings and escalate any concerns following correct procedures
• Maintain accurate and timely records and documentation
• Inform clients of their rights, responsibilities, and financial obligations under their tenancy
• Actively engage in reflective practice and continuous professional development

THE CANDIDATE
We are looking for someone with prior experience in a similar role, ideally within supported housing or homelessness services, with a passion for making a difference in people’s lives.

• Experience supporting individuals with complex needs such as substance misuse, trauma, or mental health issues
• Proven ability to engage and motivate vulnerable client groups
• Knowledge and understanding of safeguarding procedures and best practices
• Strong communication and partnership working skills
• Ability to manage a caseload effectively and independently

THE CONTRACT

• 36 Hours Per Week, Monday to Friday, 9am to 5pm (some flexibility required)
• Permanent Contract
• £25,000.00 to £27,500.00 per year, plus benefits

HOW TO APPLY
To apply for this role, please email a copy of your CV to [e-mail] or call on 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!