Housing Support Officer

Service Care Solutions; Oxford; On-site; GBP 25,000 - 28,000; Full time

Job summary

A housing association in Oxford seeks a compassionate Housing Support Officer to help vulnerable individuals maintain their tenancies and live independently. The ideal candidate has experience in supported housing, strong communication skills, and understands safeguarding practices. This full-time role offers a salary between £25,000 to £27,500 annually, along with benefits.

Benefits

£250 referral bonus

Qualifications

• Prior experience in supported housing or homelessness services.
• Knowledge of safeguarding procedures and best practices.
• Proven ability to manage a caseload effectively.

Responsibilities

• Provide tailored support to individuals living in supported housing.
• Assess referrals and engage clients using a person-centred approach.
• Create and review Independent Living Plans regularly.

Skills

Experience with complex needs (substance misuse, trauma, mental health)

Strong communication and partnership skills

Ability to engage and motivate vulnerable clients

Job description

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Job Description

Housing Support Officer
Oxford
Homeless Service
Permanent Contract
Full Time
£25,000.00 to £27,500.00
An excellent opportunity has become available for a compassionate and motivated Housing Support Officer to join a Housing Association’s Supported Accommodation Service in Oxford, helping vulnerable individuals to maintain their tenancies and live independently.

THE ROLE
As a Housing Support Officer, you will provide tailored, person-centred support to individuals living in supported housing, promoting independence, stability, and tenancy sustainment.

Assess incoming referrals and engage new clients using a person-centred approach

Create and review Independent Living Plans and Risk Assessments regularly

Liaise with health professionals, external agencies, and colleagues to provide coordinated support

Attend safeguarding meetings and escalate any concerns following correct procedures

Maintain accurate and timely records and documentation

Inform clients of their rights, responsibilities, and financial obligations under their tenancy

Actively engage in reflective practice and continuous professional development

THE CANDIDATE
We are looking for someone with prior experience in a similar role, ideally within supported housing or homelessness services, with a passion for making a difference in people’s lives.

Experience supporting individuals with complex needs such as substance misuse, trauma, or mental health issues

Proven ability to engage and motivate vulnerable client groups

Knowledge and understanding of safeguarding procedures and best practices

Strong communication and partnership working skills

Ability to manage a caseload effectively and independently

THE CONTRACT

36 Hours Per Week, Monday to Friday, 9am to 5pm (some flexibility required)

Permanent Contract

£25,000.00 to £27,500.00 per year, plus benefits

HOW TO APPLY
To apply for this role, please email a copy of your CV to [emailprotected] or call on 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!