Housing Support Officer

Sanctuary Housing; London; On-site; GBP 31,000; Full time

Job summary

A not-for-profit housing association in London is seeking a Housing Support Officer. You will be responsible for property inspections, health and safety checks, and direct customer interaction. Ideal candidates will have experience in customer service and a clear understanding of compliance standards. The role requires extensive travel and a full valid UK driving license. Attractive benefits are included in the employment package.

Benefits

25 days annual leave

Pension scheme with employer contributions

Life Assurance

Wellbeing support

Employee discounts

Qualifications

• Previous experience in customer service or property inspection is required.
• Knowledge of compliance and health and safety is essential.
• Ability to manage and prioritise tasks effectively.

Responsibilities

• Complete property inspections to maintain safety and compliance.
• Regularly contact customers and address concerns with the housing team.
• Travel extensively across the designated area for inspections.

Skills

Customer service experience

Knowledge of compliance and health and safety

Organisational skills

Clear communication skills

Deadline management

Mobile technology proficiency

Full UK driving license

Job description

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The role of Housing Support Officerwill include:

Completing property inspections

Completing health and safety compliance checks

Updating resident information forms

Regular contact with customers within their properties or while in the community, escalating any concerns to the local Housing team

Extensive travel throughout the geographical area covered

Skills and experiences:

Previous experience in either customer service or property inspection

Knowledge of compliance and health and safety

Great organisational skills and ability to manage and prioritise your own diary

Clear communication skills

Ability to complete tasks within set deadlines

Competent using mobile technology to complete worksheets

This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)

A pension scheme with employer contributions from Sanctuary

Life Assurance

Employee Advice Service including counselling

Cycle to Work scheme

Voluntary health plans

Employee discounts

Wellbeing support and tools

Employee recognition scheme

Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

£30,191 per annum (pro rata)

(if the link is unavailable please visit the Sanctuary careers website)