Housing Support Officer

Mears; Leeds; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in humanitarian support, Mears, is looking for a Housing Support Officer to assist asylum seekers in their right to work and asylum application processes. This role includes a variety of tasks aimed at providing necessary emotional and practical support. The ideal candidate will be resilient, trustworthy, and empathetic, able to work effectively with diverse populations. Join a rewarding environment where every day brings new challenges and opportunities.

Qualifications

• Experience working with vulnerable and diverse client groups.
• Understanding of safeguarding procedures.
• Experience with mental health and challenging behaviour.

Responsibilities

• Supporting service users during their asylum application process.
• Addressing safeguarding and welfare issues.
• Monitoring wellbeing and maintaining accurate records for audits.

Skills

Effective communication

Resilience

Empathy

Trustworthiness

Job description

Due to contract expansion, we are seeking a Housing Support Officer to join our team. This is an exciting position dedicated to supporting asylum seekers through their right to work and asylum application process with the Home Office. The ideal candidate will be resilient, trustworthy, caring, empathetic, and a people person. As a Housing Support Officer, every day will be different; although challenging, it is a highly rewarding role.

Your main duties will include, but are not limited to, supporting service users at various stages of their asylum application process, addressing safeguarding and welfare issues, providing practical and emotional support, monitoring wellbeing, and maintaining accurate records for Home Office audits. Maintaining boundaries and resilience is essential to provide professional and effective support tailored to service users' needs.

Role Criteria:

• Experience working with vulnerable and diverse client groups
• Understanding of safeguarding procedures
• Ability to identify individual and family needs and support packages to promote independence
• Experience with mental health and challenging behaviour
• Effective communication with colleagues, authorities, and service users
• Experience in record keeping and risk assessments
• Ability to work independently
• Resilient and trustworthy
• Supportive, approachable, a good listener, and empathetic

Please note: If you are not a passport holder of the country for the vacancy, you may need a work permit. For more information, check our Blog.

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Created on 25/06/2025 by TN United Kingdom