Housing Support Officer

Croydon Council; Greater London; On-site; GBP 37,000 - 38,000; Full time

Benefits offered by this job

Local Government Pension Scheme

31 days annual leave + Bank Holidays

Hybrid working / flexible arrangements

Employee Assistance Programme

Job summary

Croydon Council is seeking a proactive Housing Support Officer to join the Housing Management team in Croydon. This role focuses on delivering excellent customer service, maintaining records, and supporting residents to sustain tenancies.

You will provide administrative and operational support, coordinate resident communications, and work with housing officers to ensure a responsive, efficient service while contributing to positive neighbourhood outcomes.

Qualifications

• Experience of providing high-quality administrative support in a customer-focused environment.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage competing priorities.
• Experience of handling customer enquiries and resolving issues effectively.
• Good attention to detail and accuracy when managing records and data.
• Strong IT skills, including experience using Microsoft Office applications and case management systems.
• The ability to work independently and as part of a team.
• A commitment to delivering excellent services to residents and communities.

Responsibilities

• Provide comprehensive administrative support to the Housing Management team.
• Maintain accurate housing records and databases, ensuring compliance with data quality standards.
• Process correspondence, reports, case updates, and other housing management documentation if need be.
• Assist with the coordination of resident engagement activities and communications.
• Monitor and update housing management systems to ensure information is current and accurate.
• Support the team in meeting service targets, performance measures, and customer service standards.
• Work collaboratively with colleagues and partner services to resolve resident issues effectively.

Skills

Administrative support

Customer service

Communication skills

Organisational skills

IT skills

Case management systems

Teamwork

Tools

Microsoft Office

Case management systems

Job description

Salary range: Grade 6 £36,693 - £37,794p.a plus fantastic benefits

Contract: Fixed Term Contract until 31 January 2027

Hours of work: 36 hours per week

Location: Croydon

Housing Support Officer

Fixed term until 31 January 2027, with potential for extension

Make a Difference in Housing Services

We are looking for a proactive and customer-focused Housing Support Officer to join our Housing Management team. This is an exciting opportunity for someone who is passionate about delivering excellent customer service and supporting housing team and residents to sustain successful tenancies.

As a Housing Support Officer, you will play a key role in supporting the Housing Team to deliver high-quality housing management services to council tenants, leaseholders and our residents in general. You will help ensure that residents receive a responsive, efficient, and professional service while supporting the smooth running of housing management operations through effective administration and coordination.

About The Role

Working closely with the Head of Service and the wider Housing Management team, you will provide vital administrative and operational support that contributes to resident satisfaction, trust, and positive neighbourhood outcomes.

You will be responsible for maintaining accurate records, processing housing management transactions, responding to customer enquiries, and supporting housing officers in delivering services that put residents first.

Key Responsibilities

• Provide comprehensive administrative support to the Housing Management team.
• Maintain accurate housing records and databases, ensuring compliance with data quality standards.
• Process correspondence, reports, case updates, and other housing management documentation if need be.
• Assist with the coordination of resident engagement activities and communications.
• Monitor and update housing management systems to ensure information is current and accurate.
• Support the team in meeting service targets, performance measures, and customer service standards.
• Work collaboratively with colleagues and partner services to resolve resident issues effectively.

About You

We are looking for an organised and motivated individual who has:

• Experience of providing high-quality administrative support in a customer-focused environment.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage competing priorities.
• Experience of handling customer enquiries and resolving issues effectively.
• Good attention to detail and accuracy when managing records and data.
• Strong IT skills, including experience using Microsoft Office applications and case management systems.
• The ability to work independently and as part of a team.
• A commitment to delivering excellent services to residents and communities.

Our benefits include an inclusive working environment, learning and career development, the Local Government Pension Scheme, up to 31 days annual leave depending on eligibility plus Bank Holidays, the option to purchase additional leave, family-friendly provisions and a 24/7 Employee Assistance Programme.

Application closing date: Friday 2 October 2026

Assessment/Interviews: Week Commencing 30 November 2026

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We guarantee an interview to disabled applicants who meet the minimum criteria for the role.

About Us

Croydon Council’s priorities

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key Business Plan Outcomes

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council’s new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.

The Successful candidate will be subject to a DBS check, if the role requires one.