Housing Support Officer

Livin Housing Limited; Glasgow; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading housing organization is seeking a Housing Support Officer in Glasgow to aid asylum seekers through their application process. This full-time role involves practical and emotional support, ensuring well-being and maintaining records while providing essential services in a challenging but rewarding environment.

Benefits

25 days annual leave plus bank holidays

Company vehicle and fuel card

Paid volunteering leave

Family-friendly policies

Access to EAP counselling

Qualifications

• Experience working with vulnerable and diverse client groups.
• Understanding of safeguarding procedures.
• Ability to assess individual and family needs.

Responsibilities

• Supporting service users at various stages of their asylum application.
• Addressing safeguarding and welfare issues.
• Maintaining accurate records for Home Office audits.

Skills

Effective communication skills

Resilience

Empathy

Trustworthiness

Ability to work independently

Education

English language proficiency

Job description

Annual salary: up to £28,917.00

Housing Support Officer

Location: Glasgow

Salary: up to £28,917 per annum

Contract details: Full time – 6 month Fixed term contract, 40hrs per week, Monday to Friday

Benefits include a company vehicle and fuel card or a £3,500 company car allowance.

Mears provides temporary accommodation to asylum seekers while their claims are assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. As of May 2021, Mears supported over 19,000 service users across these regions. We collaborate with central and local government, registered providers, tenants, landlords, and investors to address homelessness, increase social and affordable housing, and develop specialist housing for individuals with care needs.

About the Role:

Due to contract expansion, we are seeking a Housing Support Officer to join our team. This role involves supporting asylum seekers through their right to work asylum application process with the Home Office. The ideal candidate will be resilient, trustworthy, caring, empathetic, and a good communicator. No two days are the same, and while the role has its challenges, it is highly rewarding.

Main duties include supporting service users at various stages of their asylum application, addressing safeguarding and welfare issues, providing practical and emotional support, monitoring wellbeing, and maintaining accurate records for Home Office audits. Maintaining professional boundaries and resilience is essential to provide consistent and effective support.

Role Criteria:

• Experience working with vulnerable and diverse client groups
• Understanding of safeguarding procedures
• Ability to assess individual and family needs and support packages to promote independence
• Experience with mental health and challenging behavior
• Effective communication skills with colleagues, authorities, and service users
• Experience with record keeping and risk assessments
• Ability to work independently
• Resilience and adaptability
• Supportive, trustworthy, approachable, and empathetic
• Flexible and willing to travel
• Full UK driving license

Note: All roles require the right to work in the UK. Mears does not offer visa sponsorship.

As part of the recruitment process, a DBS & BPSS check and Security Clearance will be conducted. You will need to provide relevant identification, proof of address, references, a valid passport, and proof of UK residence for the last 5 years.

Benefits:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
• Paid volunteering leave
• Staff discounts through Mears Rewards
• Family-friendly policies
• Company vehicle and fuel card
• Access to EAP counselling

Qualifications:

English language proficiency

Application contact: Beth Dunford ([e-mail])

We support diversity, are a Disability Confident employer, and proudly uphold the Armed Forces Covenant with a Gold Award in the Defence Employer Recognition Scheme. We also participate in initiatives to promote social mobility and welcome optional background information to better understand our candidates.