Housing Support Officer

Medirest Signature; Glasgow; On-site; GBP 29,000; Full time

Job summary

A leading company in the housing sector is looking for a Housing Support Officer to assist asylum seekers in Glasgow. The ideal candidate will provide essential support throughout the asylum application process, ensuring a consistent, people-focused service while maintaining professional boundaries. Benefits include a competitive salary, company vehicle, and generous leave policies.

Benefits

25 days annual leave plus bank holidays

Paid volunteering leave

Staff discounts via Mears Rewards

Access to EAP counselling sessions

Annual Mears Fun Day

Flexible working policies

Qualifications

• Experience with diverse client groups and understanding of safeguarding.
• Ability to support individuals and families in need.
• Full UK driving license required.

Responsibilities

• Support service users through their asylum application process.
• Monitor wellbeing and ensure accurate record-keeping.
• Provide practical and emotional assistance.

Skills

Effective communication

Empathy

Resilience

Trustworthiness

Listening

Job description

Annual salary: up to £28,917.00

Housing Support Officer

Glasgow

Salary up to £28,917 per annum

Full time - 6 month Fixed term contract, 40hrs per week, Monday to Friday

Including company vehicle and fuel card or £3,500 company car allowance

Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. At the end of May 2021 Mears had over 19,000 service users across the three regions. Mears works in partnership with central and local Government, registered providers, tenants, landlords, and investors to find solutions to homelessness, provide more social and affordable housing, and create specialist housing for people with care needs.

About the Role:

Due to contract expansion, we are seeking a Housing Support Officer to join our team. This is an exciting position that works exclusively to support asylum seekers going through their right to work asylum application process with the Home Office. The ideal candidate will be resilient, trustworthy, caring, a people person, and extremely empathetic to others. As a Housing Support Officer, every day is different, and although this role comes with challenges, it is highly rewarding.

Your main duties will include, but are not limited to, supporting service users at various stages of their asylum application process, including safeguarding and welfare issues, providing practical and emotional support, monitoring wellbeing and support needs, and ensuring all records are accurate for Home Office audits. Maintaining professional boundaries and resilience is essential to provide a consistent, needs-focused service.

Role Criteria:

• Experience working with vulnerable and diverse client groups
• Understanding of safeguarding
• Ability to identify individual and family needs and support packages to maintain independence
• Experience with mental health and challenging behaviour
• Effective communication with colleagues, local authorities, and service users
• Record keeping and risk assessment experience
• Ability to work independently
• Resilient and supportive nature
• Trustworthy, a good listener, approachable, and empathetic
• Flexible and willing to travel
• Full UK driving license

All roles require entitlement to work in the UK; visa sponsorship is not offered.

As part of the recruitment process, a DBS & BPSS check and Security Clearance will be carried out. You will need to provide relevant identification, including Proof of Address, references, a valid passport, and proof of UK residence over the last 5 years.

Benefits:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
• Paid volunteering leave
• Staff discounts via Mears Rewards
• Family-friendly policies
• Company vehicle and fuel card
• Access to EAP counselling sessions

Required Qualifications: English

To apply or discuss your application further, contact:

Beth Dunford ([e-mail])

We are committed to diversity and inclusion, are a Disability Confident employer, and support the Armed Forces Covenant with a Gold Award in the Defence Employer Recognition Scheme.

We invite optional sharing of background information during application to promote social mobility and ensure equal opportunities for all.