Housing Support Officer

Mears Group; Glasgow; On-site; GBP 29,000; Full time

Job summary

A leading company is seeking a Housing Support Officer in Glasgow to support asylum seekers during their application process with the Home Office. This full-time role requires resilience, effective communication, and experience with vulnerable clients. Benefits include a competitive salary, company vehicle, generous annual leave, and various employee perks.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff discounts via Mears Rewards

Family-friendly policies

Company Vehicle and Fuel Card

Access to EAP Counselling

Qualifications

• Experience working with vulnerable and diverse client groups.
• Experience with mental health and challenging behaviour.
• Full UK driving license.

Responsibilities

• Support service users with their asylum application process.
• Provide practical and emotional support.
• Monitor wellbeing and support needs.

Skills

Effective communication

Resilience

Empathy

Understanding of safeguarding

Job description

Annual salary: up to £28,917.00

Housing Support Officer

Glasgow

Salary up to £28,917 per annum

Full time – 6 month Fixed term contract, 40hrs per week, Monday to Friday

Including company vehicle and fuel card or £3,500 company car allowance

Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. At the end of May 2021 Mears had over 19,000 service users across the three regions. Mears works in partnership with central and local Government, registered providers, tenants, landlords, and investors to find solutions to homelessness, provide more social and affordable housing, and create specialist housing for people with care needs.

About the Role:

Due to contract expansion, we are seeking a Housing Support Officer to join our team. This is an exciting position that works exclusively to support asylum seekers going through their right to work asylum application process with the Home Office. The ideal candidate will be resilient, trustworthy, caring, a people person, and extremely empathetic to others. As a Housing Support Officer, every day is different; no day is the same. Although this role comes with challenges, it is extremely rewarding.

As a Housing Support Officer, your main duties will include, but are not limited to, supporting service users at various stages of their asylum application process, including safeguarding and welfare issues, providing practical and emotional support, monitoring wellbeing and support needs, and ensuring all records are updated and accurate for Home Office audits. It is essential to maintain boundaries and be resilient to ensure a professional and well-defined service is provided to meet the needs of the service users.

Role Criteria:

• Experience of working with vulnerable and diverse client groups
• Experience and understanding of safeguarding
• Ability to identify individual and family needs and recognize support packages to maintain independence
• Experience working with mental health and challenging behaviour
• Effective communication with colleagues, local authorities, and service users
• Experience with record keeping and risk assessments
• Ability to work on own initiative
• Resilient
• Supportive, trustworthy, a good listener, approachable, and empathetic
• Flexible and willing to travel
• Full UK driving license

All roles require entitlement to work in the UK; visa sponsorship is not offered.

Recruitment process includes DBS & BPSS checks and Security Clearance. You will need to provide relevant identification, proof of address, references, a valid passport, and proof of UK residence for the last 5 years.

Benefits:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
• Volunteering Leave
• Staff discounts via Mears Rewards
• Family-friendly policies
• Company Vehicle and Fuel Card
• Access to EAP Counselling

Required Qualifications: English

To apply or discuss your application further, contact:

Beth Dunford ([e-mail])

We support diversity and inclusion, are a Disability Confident employer, and uphold the Armed Forces Covenant with a Gold Award in the Defence Employer Recognition Scheme.

We promote social mobility and invite optional background sharing during application to better understand diverse experiences, using the Social Mobility Index to improve opportunities.