Housing Support Officer

Sanctuary Housing; Basildon; On-site; GBP 28,000; Full time

Job summary

A not-for-profit housing association is looking for a Housing Support Officer in Basildon. The role involves completing property inspections, health and safety checks, and maintaining contact with residents. Ideal candidates have customer service experience, attention to detail, and a valid driving licence. The position offers benefits such as 25 days annual leave, pension contributions, and a salary of £27,880 per annum.

Benefits

25 days annual leave

Pension scheme with employer contributions

Life Assurance

Employee discounts

Wellbeing support and tools

Qualifications

• Previous experience within customer service or property inspection required.
• Ability to work independently and as part of a team.
• Full valid driving licence required due to travel needs.

Responsibilities

• Conduct property inspections regularly.
• Perform health and safety compliance checks.
• Maintain contact with customers and escalate concerns.

Skills

Customer service experience

Attention to detail

Knowledge of compliance

Organisational skills

Communication skills

Mobile technology competency

Job description

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The role

Housing Support Officer will include:

1. Completing property inspections
2. Completing health and safety compliance checks
3. Updating resident information forms
4. Regular contact with customers within their properties or while in the community, escalating any concerns to the local Housing team
5. Extensive travel throughout the geographical area covered

Skills and experiences:

1. Previous experience within either customer service or property inspection
2. Self motivated with attention to detail and the ability to work alone or as part of a team
3. Knowledge of compliance and health and safety
4. Great organisational skills and ability to manage and prioritise your own diary
5. Clear communication skills
6. Ability to complete tasks within set deadlines
7. Competent using mobile technology to complete worksheets
8. Travel is a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

We are a not-for-profit housing association, owning and managing around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health, and offers:

1. 25 days annual leave (pro rata)
2. A pension scheme with employer contributions from Sanctuary
3. Life Assurance
4. Employee Advice Service including counselling
5. Cycle to Work scheme
6. Voluntary health plans
7. Employee discounts
8. Wellbeing support and tools
9. Employee recognition scheme
10. Employee Networks, with a shared interest in inclusion, providing invaluable support to colleagues
11. £27,880 per annum (pro rata)

View the job profile (if the link is unavailable, please visit the Sanctuary careers website)