Housing Support Coordinator in Ashford)

Ad Warrior Ltd; Ashford; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading company is seeking a Housing Support Coordinator in Ashford to support adults facing homelessness due to drug and alcohol issues. The role involves managing a caseload, coordinating services, and providing holistic support to clients. Ideal candidates will have a strong understanding of housing needs and experience in social care or outreach services. The position offers a salary of £24,000 per annum plus benefits.

Benefits

Flexible working

Training and development opportunities

Simply Health Cashback Scheme

Season Ticket Loan Scheme

Cycle to work scheme

Crisis Loan Scheme

Electric Car Scheme

Wellbeing Days

Blue Light Card access

Contributory Pension Scheme

Qualifications

• Experience supporting rough sleepers or providing outreach services.
• In-depth knowledge of substance misuse or mental health.

Responsibilities

• Complete housing assessments to prevent homelessness.
• Provide practical and emotional support to clients.
• Coordinate with councils and housing providers.

Skills

Understanding of housing needs

Knowledge of safeguarding procedures

Awareness of complex needs

Education

Background in social care

Job description

Housing Support Coordinator

Location: Ashford

Salary: £24,000 per annum plus benefits

Vacancy Type: Permanent, Full Time

We are currently recruiting for a Housing Support Coordinator.

Role / Team overview

You will support adults (18+) with drug and alcohol issues who are at risk of homelessness. This community-based role across East Kent involves managing a small, high-need caseload, providing flexible and trauma-informed support.

You will coordinate access to housing, health, and recovery services, working with housing workers, healthcare providers, and partners to deliver holistic support. The role includes transitional support until clients are settled in permanent accommodation.

Aligned with Forward Trust's mission, you will work in line with our values of Empowerment, Collaboration, Resilience, and Innovation. You will contribute to service targets, especially client outcomes, and maintain strong relationships with local agencies for effective, joined-up care.

Key responsibilities

1. Complete housing assessments to prevent homelessness and support tenancy sustainment.
2. Provide practical and emotional support to empower clients in finding and maintaining housing.
3. Coordinate with councils, housing providers, and support services to meet client needs.
4. Gain knowledge of housing through co-location with housing teams and relevant training.
5. Assist clients with managing finances and rent payments.
6. Occasional travel to attend team, departmental, and other meetings.
7. Perform other reasonable tasks as assigned by Line Manager.

The ideal candidate will have

• A strong understanding of the needs of people who are rough sleeping or experiencing housing instability.
• In-depth knowledge of at least one: substance misuse, alcohol misuse, or mental health.
• Awareness of complex needs and barriers to engagement.
• Understanding of supported housing systems and tenancy sustainment.
• Knowledge of safeguarding procedures for vulnerable adults.
• Familiarity with local services and geography (East Kent preferred).
• Experience supporting rough sleepers or providing outreach services.
• A background in social care, housing, or substance misuse settings.

About Us

The Forward Trust is a social enterprise with charitable status that empowers individuals to break cycles of crime and addiction. For over 25 years, we have supported thousands to build positive lives, including employment, family, and community engagement.

We are committed to our cause and our staff's wellbeing. Our employee benefits include:

• Flexible working
• Training and development opportunities
• Optional Simply Health Cashback Scheme
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• Wellbeing Days (pro rata for part-time staff)
• Blue Light Card access
• 25 days annual leave (rising to 30 with service) plus Bank Holidays
• Contributory Pension Scheme (employer matched contributions up to 6% for first two years, up to 9% thereafter)
• Death in Service Payment (2x salary)
• Critical Illness Insurance (subject to criteria)

To Apply

If you believe you are suitable and wish to join us, please visit the following link to submit your application:

https://careers.forwardtrust.org.uk/vacancies/167/housing-support-co-ordinator.html