Housing Support Coach

Glow; Stoke-on-Trent; On-site; GBP 24,000; Full time

Job summary

A local charity in Stoke-on-Trent is seeking a Housing Support Coach to assist young people dealing with homelessness. You will manage day-to-day operations and provide essential support to ensure a safe living environment. Ideal candidates demonstrate empathy, adaptability, and strong communication skills. This is a permanent position offering a salary of £23,848 a year with benefits that promote staff well-being and development.

Benefits

Discounted gym membership

Flexible working hours

Annual leave purchase scheme

Employee Assistance Programme

Cycle to work scheme

Qualifications

• Experience working directly with the public in a busy service environment.
• Experience managing relationships with young people facing disadvantages.
• DBS check required.
• Full UK driving license and use of own vehicle for work.

Responsibilities

• Support customers moving into the service by handling their sign-ups.
• Manage reception tasks, including phone and inquiries.
• Assist with rent and service charge management.
• Supervise safety and security of young people and the building.
• Coordinate appointments and provide advice on various issues.
• Engage with the local community and respond to queries.
• Maintain records and manage administrative tasks.

Skills

Communication skills

Administrative skills

Empathy and compassion

Flexibility and adaptability

Education

GCSE Level or equivalent

Job description

Salary £23,848 a year

Location Stoke on Trent

Hours per week 37.5

Contract type Permanent

This is a Permanent, Salaried vacancy that will close in a month at 23:59 BST.

The role

You’ll provide support and advice to young people who have experienced homelessness and other forms of social exclusion. You’ll work with the team to manage the day-to-day running of the young person’s 24/7 supported accommodation scheme and be the first point of contact for customers and visitors.

Job Requirements

• Support customers to move into the service, completing detailed and thorough sign-ups to make sure young people know the rights and responsibilities of themselves and Concrete.
• Cover all reception tasks including the phone, post and reception enquiries.
• Support customers to manage their rent and service charge payments, including benefit claims where necessary.
• Maintain the safety and security of young people and the building by supervising the entrance and exit of the building, and undertaking regular health and safety checks.
• Arrange appointments for customers, for example with their GP or DWP and accompany them where appropriate. Provide advice to them on housing, health, welfare benefit claims and other issues as necessary.
• Work with the local community and respond to neighbourhood concerns or queries when needed.
• Support the service’s income through the minimisation of void loss and arrears by reporting, monitoring and following up on maintenance jobs until completion. You’ll also support with preparing void rooms for re-let and make sure the service is kept clean and tidy.
• Maintain a high standard of records, keeping all financial and admin systems up to date.
  
  

What We’re Looking For

• Educated to GCSE Level or with a good level of maths and English.
• Some experience dealing directly with the public and/or clients or customers in a busy service environment.
• Experience dealing with complex and difficult behaviours in relation to young people facing multiple disadvantages or the willingness to develop these skills.
• Great communication and administrative skills.
• Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
• Someone who is flexible and adaptable, able to work to a rota that includes early mornings, afternoons and evenings.
• DBS check.
• Someone with a full UK driving license who is able to use their own vehicle for work purposes.
  
  

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

Please note - We will be interviewing as we go along and so the vacancy may close earlier than stated if we find the right person.

#Stoke #StokeonTrent #HousingSupportCoach #YoungPeople #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis

Who We Are

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Homelessness isn’t a choice. It can happen to anyone.

Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.

Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep

people from finding and securing a home of their own.

Join us on our fight to make homelessness history across Staffordshire and everywhere.

Why choose us

No Matter What Brand You're Working With Across The Honeycomb Group, You Can Trust Us To Look After You. Creating a Happy Home Doesn't Just Apply To Our Customers, It Applies To Our Staff Too. That's Why We Offer

A range of discounts at many high-street retailers and well-known brands.

Discounted gym membership at our head office and access to our cycle to work scheme – save money on bikes and equipment.

We offer flexible working, to help you manage your work-life balance.

Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.

We also give all staff 'My Day'. Whether it’s celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you.

A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications.

Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.

Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options.

Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations.

We never shut the door

At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

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