Housing Support Administrator

Kent Autistic Trust; Northallerton; Hybrid; GBP 27,000; Full time

Job summary

A leading organization in Kent seeks a Housing Support Administrator in Northallerton, offering a salary of £27,000 per annum. The role involves providing administrative support, ensuring compliance, and enhancing customer service for the Housing Team while operating in a hybrid work arrangement.

Benefits

Company Sick Pay after 12 months service

Death in Service Benefits

Long Service and Contribution Recognition Awards

Employee Assistance Programme

Retail and Leisure Discounts

Financial Well-being Scheme

Qualifications

• Experience in providing customer service and administration.
• Proficient IT skills with Word, Excel & Outlook.
• Good numeracy skills and attention to detail.

Responsibilities

• Responsible for housing management administrative tasks and compliance.
• Data collection for reports and ensuring customer information is up to date.
• Provide excellent customer experience and support to residents.

Skills

Customer Service

Administration

IT Skills

Numeracy

Interpersonal Skills

Tools

Word

Excel

Outlook

SharePoint

Job description

Social network you want to login/join with:

Housing Support Administrator, Northallerton

col-narrow-left

Client:

Kent Autistic Trust

Location:

Northallerton, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

58742e8ce7d7

Job Views:

4

Posted:

02.07.2025

Expiry Date:

16.08.2025

col-wide

Job Description:

Housing Support Administrator

Salary: £27,000 per annum

Hours: 37.5

Shift: Monday to Friday 9am to 4.30pm

Location: We are currently operating a hybrid work arrangement with a minimum of 3 days on-site at Head Office in Gillingham and the rest of the week remotely.

Closing Date: 21 July 2025

About the Housing support Administrator:

We have an exciting opportunity; we are looking to recruit a Housing Support Administrator to support the Housing Team.

The role of the Housing Support Administrator is to provide administrative support to the Housing and Development Manager carrying out a range of housing management administrative tasks especially in relation to compliance and utilities.

This role is extremely varied and will be a great opportunity for someone who is looking to utilize their customer service and administrative knowledge. It will be a role that you will be able to develop and make your own.

About the Trust:

Supporting over 80 people in Medway and across Kent, The Kent Autistic Trust provides a wide range of services designed to meet diverse needs of autistic people and people with associated neuro developmental conditions. We provide residential homes, supported living accommodation, day resource services, respite, and outreach services. Ensuring the voice of those we support is actively listened to, working for us often means that no two days are the same, but the care and support we give is of consistently high quality, with CQC rating all our services good, and many outstanding.

Tasks / Responsibilities of a Housing Support Administrator (may include but not limited to): -

• To be responsible for a range of housing management administrative tasks especially related to the input of date regarding service charges.

• To undertake data collection for compilation of reports. Ensuring that all customer interactions are recorded on the company's systems and that customer information is up to date with regards to Utilities, Compliance, Quality Assurance and Health and Safety.

• To provide excellent customer experience, championing and meeting residents needs as well as promoting a one team approach to prioritise effective customer engagement.

Experience and Qualities of a Housing Support Administrator:

• Experience in providing customer service and administration.

• Proficient IT skills with Word, Excel & Outlook

• Knowledge of using other IT systems, such as SharePoint, to gather, store and process information.

• Good numeracy skills and attention to detail

• Experience and skills in monitoring and analysing data and producing detailed and accurate reports.

• Excellent time management skills with a structured and systematic approach and the ability to manage pressure and consistently meet deadlines.

• Excellent interpersonal skills with a sensitive, diplomatic approach and a commitment to building and maintaining excellent working relationships with staff at all levels, and to be consistently approachable and supportive.

• Flexibility as the role may require some travel.

• Experience is desirable in understanding Welfare and Housing Benefit.

• Knowledge or willingness to learn

Benefits We Offer you as a Housing Support Administrator:

We offer many benefits, which include some salary sacrifice arrangements, although some benefits are dependent on a minimum earnings threshold:

• Company Sick Pay after 12 months service

• Death in Service Benefits

• Long Service and Contribution Recognition Awards

• Employee Assistance Programme, with counselling services

• Significant Retail and Leisure Discount Scheme that could save staff an average of £1,000 pa.

• Financial Well-being Scheme (loans and savings)

Our Values and Commitment:

KAT is committed to providing high quality supports designed around individual abilities, needs and choices. KAT is committed to promoting independence and inclusion within communities. KAT believes everyone is able to make their own individual contribution. KAT seeks to work in partnership with all relevant parties but in particular with the individual themselves.

We seek someone who really values every person, whether it's the people we support, their families, carers, or other staff by respecting their priorities, needs, abilities and limits.

We hope you are one of them!

We do not accept applications made via agencies.

Please find attached a copy of our Privacy Notice or a copy can be found on our website.

We reserve the right to close this vacancy early if a suitable candidate is found or experiencing a high volume of applications.