Housing Support – Bank Worker – North East – £12.24

Ashberry Recruitment; Greater Lincolnshire; On-site; Full time

Job summary

A leading charity in the UK is looking for a Housing Support Bank Worker to provide flexible, vital support to young people at risk of homelessness. The role involves high-quality care and practical support across various accommodation services, ensuring safety and helping individuals progress towards independence. Ideal candidates will possess experience in support work and be committed to the charity's values of inclusion and empowerment.

Benefits

Dedicated experienced Consultant for job search

Friendly compliance team for registration guidance

Qualifications

• Experience working in homelessness or youth work.
• Understanding of the needs of young people facing homelessness.
• Strong communication and writing skills.

Responsibilities

• Provide high-quality, person-centred support to young people.
• Ensure safety, wellbeing, and positive progression of residents.
• Maintain accurate records and liaise with external agencies.

Skills

Communication

Listening skills

Flexibility

Calmness under pressure

IT proficiency

Job description

Housing Support Bank Worker

Looking for flexible work where you can make a real difference Join a team delivering high-quality support to young people at risk of homelessness.

Position:Bank Worker
Location:North East, Whitley Bay, Tyne and Wear
Hours:Flexible shifts available
Salary:£12.24 per hour

About the Role

As a Bank Support Worker, you’ll work flexibly to provide ad hoc cover in the absence of permanent staff across a range of accommodation services. You’ll ensure the safety, wellbeing and positive progression of young people by offering practical and emotional support, housing management, and administrative duties.

Whether it’s a one-off shift or regular cover, you’ll be a vital part of a dedicated team helping young people move towards independence and a positive future.

Key Responsibilities:

• Ensure the service is welcoming, safe and well-managed, adhering to safeguarding and health & safety protocols.
• Provide high-quality, person-centred support to young people in accommodation services.
• Respond to residents’ needs sensitively and respectfully, promoting trust and empowerment.
• Maintain accurate records including log books, incident reports, and resident files.
• Liaise with external agencies including local authorities and benefits agencies.
• Assist residents in maintaining their accommodation and managing tenancy obligations.
• Collect service charges and manage petty cash in line with organisational procedures.
• Collaborate effectively with colleagues, including handing over key information at shift changes.
• Maintain cleanliness and encourage residents’ participation in shared responsibilities.

About You

We’re looking for someone who:

• Has experience working in homelessness, youth work or a related support environment (paid or voluntary).
• Understands the needs of young people facing homelessness and how to support them effectively.
• Communicates clearly and compassionately, with strong listening and writing skills.
• Can stay calm and professional in challenging situations.
• Is confident in using basic IT systems and maintaining accurate records.
• Is flexible and committed to providing high-quality, values-driven support.
• Aligns with the charity’s values and approach to inclusion, dignity, and empowerment.

About the Organisation

The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester to Sheffield and Kent.

Other roles you may have experience of could include:Relief Worker, Youth Support Worker, Homelessness Support Worker, Hostel Worker, Night Worker, Project Worker, Care Worker, Keyworker, Floating Support Worker, Housing Support

Why Ashberry?

• Dedicated experienced Consultant providing the ultimate support through your job search
• Friendly compliance team to guide you through the registration and placement process

For more information please contact Carly on 01282 525510 or [e-mail]