Housing Stability Navigator

London Borough of Bexley; Greater London; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Coaching and mentoring programmes

Excellent pension scheme

Generous annual leave

Job summary

London Borough of Bexley is seeking a Triage & Prevention Officer to join the Housing Service. The role requires calm, empathy and clear decision-making for residents facing housing difficulties, including homelessness risk. You’ll manage a varied caseload and work from the office under hybrid arrangements.

This role emphasizes honest conversations, robust casework, and support to achieve sustainable housing outcomes for residents in need.

Qualifications

• Excellent communication skills with residents and colleagues.
• Empathy balanced with professional boundaries in sensitive cases.
• Ability to handle difficult conversations with clarity and tact.
• Resilience to stay calm and focused under pressure.
• Sound decision making based on available information.
• Strong organisational skills to manage competing priorities.
• Proactive problem solving to achieve positive outcomes.
• Team player who supports colleagues and adapts to change.

Responsibilities

• Manage a varied caseload of residents facing housing problems.
• Conduct open and honest conversations explaining decisions clearly.
• Support residents through crises and work toward sustainable housing outcomes.
• Balance legislation, housing availability and case facts when advising on options.
• Work from the office in line with hybrid working arrangements.
• Provide effective guidance to residents, managing expectations professionally.

Skills

Communication

Empathy

Difficult conversations

Resilience

Decision making

Organisation

Problem solving

Teamwork

Willingness to learn

Job description

London Borough of Bexley is seeking a Triage & Prevention Officer to join the Housing Service. The role requires calm, empathy and clear decision-making for residents facing housing difficulties, including homelessness risk. You’ll manage a varied caseload and work from the office under hybrid arrangements.

This role emphasizes honest conversations, robust casework, and support to achieve sustainable housing outcomes for residents in need.