Housing Solutions Triage Coordinator RBKC618363

TN United Kingdom; London; On-site; GBP 31,000 - 36,000; Full time

Job summary

Join a forward-thinking team dedicated to supporting individuals at risk of homelessness. As a Housing Solutions Triage Coordinator, you'll be the first point of contact, providing essential advice and assistance to vulnerable members of the community. This role offers a unique opportunity to make a meaningful impact while navigating complex housing issues. With a competitive salary and generous benefits, including a high-quality pension scheme, you will thrive in an inclusive environment that values diversity and promotes professional growth. Be part of a mission to secure safe and stable housing for all.

Benefits

High-quality pension scheme

Generous annual leave

Bank holidays

Inclusive work environment

Qualifications

• Demonstrate knowledge of relevant Lettings and Housing Act legislation.
• Experience providing advice services to the public is an advantage.

Responsibilities

• Respond to queries related to homelessness and provide housing solutions.
• Negotiate with landlords and ensure customers receive scheduled appointments.

Skills

Knowledge of Lettings

Understanding of Homelessness legislation

Customer service skills

Negotiation skills

Education

Relevant qualifications in Housing or Social Work

Job description

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Housing Solutions Triage Coordinator RBKC618363, London

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Client:

Royal Borough of Kensington and Chelsea

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e9eb2a23c8d2

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Job Summary:

Salary range: £31,716 - £35,862 per annum
Work location: London
Hours per week: 36
Contract type: 2x Temporary up to 24 months
Closing date: 20th September 2024
Interview date: Week commencing 7th October 2024

About Us:

Be the first point of contact and support for people at risk of homelessness.

At the Royal Borough of Kensington and Chelsea, we put local people at the heart of everything we do. Everyone in our Housing Solutions service is passionate about making sure everyone, regardless of their background or circumstances, has a safe and secure place to call home. The work is as deeply fulfilling as it is challenging. Join this forward-thinking team and you will have access to a career path with impressive scope and opportunity. Most importantly, you will make a real difference to the life outcomes of some of our community’s most vulnerable individuals.

The Role:

As Triage Officer you will respond to a wide range of queries from all kinds of people, relating to the risk of homelessness. You will play a frontline role in helping us to provide housing solutions.

You will find yourself working on clients’ behalf on the day when they may become homeless. For example, you might be negotiating with private landlords who want to evict tenants. You will also need to respond to, and address, repeat queries to the service, as well as making sure that customers receive scheduled appointments with case officers to discuss their application for help.

From providing advice, to drafting decision letters, to inputting customer data, you will take a highly organised approach. You will also take care to provide a friendly, customer focused service, with the aim of responding rapidly and solving problems at the first point of contact.

Please refer to the for more information

About You:

To join us you will need to demonstrate knowledge of relevant Lettings, Homelessness and Housing Act legislation including security of tenure and private tenants’ rights. Ideally, you will also have an understanding of the services, benefits and support available to people who experience housing problems. Experience of providing an advice service to the public would also be an advantage. You will certainly be a team player with the ability to listen and stand up for others.

In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme, and generous annual leave plus bank holidays.

Please apply online explaining how you will meet the requirements set out in the person specification and job description. CVs will not be considered for this role.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

Application process

Please do not upload any documents, including CVs/Covering Letters or supporting statements, as these documents will not be reviewed and could result in your application not being shortlisted.

You should describe how you meet the person specification requirements for the position you are applying for in Section G of the application form.

Additional information:

The council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

We make sure all our staff are vetted to a high standard by conducting pre-employment checks to assess and assure the trustworthiness, integrity, and ability of prospective employees. This includes validating identity, right to work in the UK, qualifications (where applicable), work history (including the investigation of gaps) and referencing. They may also involve criminal record checks (UK and overseas).

We promote equality, welcome diverse applicants, and ensure inclusivity in our recruitment and selection process.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Information about the safeguarding of children and support for families:

Information about protecting and safeguarding yourself and others from abuse and neglect:

If you have any queries, please contact: