Housing Solutions Apprentices x2

Kirklees Council; Kirklees; On-site; GBP 40,000 - 60,000; Full time

Job summary

Kirklees Council is seeking Apprentices for the Advice and Assessment Team. You will support the assessment of housing needs, assist in identifying housing options, and contribute to effective solutions for homelessness prevention. This role offers a chance to learn essential skills in customer service and housing sectors.

Qualifications

• Ability to assess housing needs and understand housing legislation.
• Effective communication with vulnerable individuals.
• Knowledge of local housing options and support services.

Responsibilities

• Support the assessment of housing needs by gathering information.
• Assist in identifying suitable accommodation and housing options.
• Provide basic housing advice under supervision.

Skills

Effective communication

Customer service

Data handling

Job description

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.

Organisation Kirklees

Directorate Place

Service Area Development

Hours 37

Number of Jobs 2

Location(s) Across Kirklees

Position type Apprenticeship

Grade Apprentices

£11.93 per hour

At Kirklees we want to be innovative and creative in the way we work to deliver our services to our communities. We know we have challenging times ahead, so we are always looking for better and smarter ways to work and the right people to help us do that.

As an Apprentice in the Advice and Assessment Team, you will play a key role in supporting the assessment of housing needs for individuals and families. You will assist in identifying suitable housing options and contribute to early intervention and prevention work to help people find and maintain safe, affordable homes.You will also act as a key support mechanism for Housing Solutions Officers, who manage large and complex caseloads.

Your support will help ensure that customers receive timely and effective assistance.The primary purpose of the Advice and Assessment Team is to prevent homelessness and provide housing solutions to families, couples, and single people aged 22 and over.

The team is responsible for:

• Assessing the housing and support needs of customers
• Working closely with other council services and partner agencies
• Ensuring the best possible outcomes for those in housing need
• Where homelessness cannot be prevented, ensuring the Council’s statutory duties are carried out effectively and efficiently

What You Will Learn:

• How to assess housing needs and understand housing legislation and policy.
• Effective communication with vulnerable individuals and professional partners.
• Knowledge of local housing options and support services.
• Skills in customer service, data handling, and case recording.
• The importance of early intervention and prevention in housing services.

This role is based within Housing Solutions Service. You will be expected to travel to different work locations within the Kirklees area.

About You

We need our employees to be driven to achieve the best, to be hard working, respectful and thoughtful to each other and our customers and to be creative, wherever they work. Flexible and proactive with a positive approach you are open to new ways of working and keen to provide excellent customer service. In this role you will be supported to gain new skills and experience to equip you to develop and progress within Kirklees
Council. The right behaviours and attitudes are as important to us as the skills you bring to the job. We expect all our employees to demonstrate the following behaviours:

• Positive
• Respectful
• Flexible
• Communicative
• Supportive

Key areas of Responsibility:

You will be a flexible, responsive, and efficient member of the team with a range of duties including:

• Support the assessment of housing needs by gathering and recording information from customers and partner
  agencies.
• Make telephone enquiries to support workers, landlords, and other key partners to verify information and explore
  housing options.
• Assist in identifying suitable accommodation, including supported housing, hostel spaces, and other move-on
  options.
• Help maintain up-to-date records of available housing options and support services.
• Provide basic housing advice and signposting under supervision.
• Support Housing Solutions Officers by helping manage routine enquiries, follow-ups, and administrative tasks.
• Contribute to the team’s person-centred, preventative approach to housing issues.
  
  

John Marsden is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information.

This job is subject to a DBS check at the appropriate level, please refer to the Job Description/Profile. A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process.

We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email: [e-mail] or phone: [phone] and ask for ‘Recruitment’.

We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.